Manage process improvement projects. Analyzing business, Designing, and Implementing solutions on subject of Process Improvement, Operational Efficiency, and Performance Management System to help businesses improve their efficiency .Identifying the gaps in the functioning of businesses and applying processes systems to plug them.Drive improvements, Train associates on process, consult stakeholders on aspects Business Management.Lead and handhold implementation and maintenance of newly designed processes in the organizations. Help stakeholders at all levels to ensure process compliance, ensure strict adherence to laid down processes.Designing & Developing performance metrics for various levels of stakeholders, implement processes for tracking Service Levels and setting targets.Documentation of SOPs, Work Instructions, Workflows, Operational policies.

Provide Servant Leadership to a team of full stack developers & Business Analysts.Spearheaded multiple Software ERP Project from Ideation till Implementation.Worked closely with external technical development team and management team for the development and implementation of ERP systems. Gather and translate the business requirements into documented requirements, workflow diagrams, and scoping documents with functional specifications. Control change requests keeping in consideration risks and impacts on scope, timeline, priority, and design of the software system.

Worked closely with software development and testing teams to design and develop robust solutions to meet client requirements for functionality, scalability and performance. Conducted UATs, trainings on new system and supervised implementation of the developed systems. Gather and translate the business requirements into documented requirements, workflow diagrams, and scoping documents with functional specifications. Data Analysis: Gather and analyze data, prepare Ad-hoc reports, Quick detail Analysis based on business demand ,share various insights base on ad-hoc analysis. Design & develop performance dashboards for Client and Internal MIS Reports on Daily, Weekly and Monthly basis. Writing Macros in terms to automate and minimize process timings and accuracy.

Analyzing work performance data & generating the various reports through the same. Gather and analyze data, prepare Ad-hoc reports, Quick detail Analysis based on business demand ,share various insights base on ad-hoc analysis. Design & develop performance dashboards for Client and Internal MIS Reports on Daily, Weekly and Monthly basis Writing Macros in terms to automate and minimize process timings and accuracy.