My major expertise is C, C++, .Net certified from IBM working on ITIS role mainly on providing tech support and other IT services, often for highly technical systems or those used by users in technical or scientific fields.Responsible for managing the product life cycle of all service-raised incidents (incident control) and all service requests (request control), requiring the use of knowledge management.Mainly the combination of technologies, policies, and processes that gives your workforce secure, remote access to applications, desktops, and data they need to get their work done.Key skills on technical analysis and troubleshooting software deployments, Imaging of OS, Mac support (JAMF and Manage Engine), L2 troubleshooting for application issues, Support Citrix, Active Directory, Java, Oracle, VPN, and mainframe emulation sessions, Conduct remote access control of client enable desktops to troubleshoot and resolve all CRM issues. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.