Aditya Bansal Email & Phone Number

Kincardine, Ontario, Canada

Prince Albert, Saskatchewan, Canada

Prince Albert, Saskatchewan, Canada

Waterloo, Ontario, Canada

Handling a team of 7-10 trainers and responsible for their KPIsManaging Training Programs across the different LOBs & creating concise training curriculum to ensure minimum result threshold is 90% pass rate.Reviewing and creating training curriculums based on business needs and available timelines to accommodate Operational requirements.Created automated excel based calendar for tracking current and upcoming classes in terms of strength, duration, and nesting phase based on operational needs.Interfaces with client and/or account management teams to determine training requirements to support current & future operational requirements. Supporting Operations and Quality team for continuous learning, boosting performance levels and training needs for the current production moderators by innovating methods of quick learning via LMS and self-help resourcesCreation and upgrading the SOPs and Process Flow for the process (existing and new) involved in Training and development support functions.Trainer onboarding and training class audits including feedback to the training team for identification of opportunities of improvements.Training Team scheduling and Employee Lifecycle Database management platform (Admin).Data collection, analysis and scoring the training team with curriculum improvement using various types of methodologies – employee surveys, interviews, focus groups, class audit sessions.Created CM 360 Report to track footprints of new hires from L1 assessment to first 90 days in production in terms of behavioral and technical skillsets. Report the results of evaluations to appropriate Quality/Operations stakeholders (i.e., Quality Leadership and Account Management) Provide new hire and product training as required by business unit training programs.Driving and monitoring and calibration sessions with training, operations, and quality teams and/or clients ensuring result-oriented approach and collecting feedback. .

Waterloo, Ontario, Canada

• Delivering New Hire and Continuing Education Training to all agents• Maintaining awareness of training delivery calendar• Maintaining & verifying that review exercises & training materials are relevant & are constantly synced with the latest updates• Providing feedback to management regarding process improvements and content gaps• Monitoring trainee progress throughout the duration of the training, providing coaching and developmental feedback.• Maintaining a professionally structured class environment according to established policies and procedures• Facilitating transition of trainees from training to work environment, ensuring competency levels are sufficient.• Utilizing effective presentation skills including creative training techniques.• Developing the classroom agendas, timelines, and content flow as necessary to deliver effective training to trainees.• Daily tracking, including end-of-day course evaluations and trainee assessments.

Waterloo, Ontario, Canada

• Responsible for evaluating online social media content in conjunction with policy.• Visually navigate and review images and text-based content through internally developed applications or client tools as appropriate.• Participate in meetings to discuss findings and ongoing recommendations.• Maintain high quality deliverables in daily workflow.• Examine content which may include ad units, applications or web pages and record findings and opinions using web-based tools and workflow systems.• Work with exceptional attention to detail and deliver optimal quality and productivity levels through data analysis.

St Catharines, Ontario, Canada

• Taking inbound calls for troubleshooting and assisting the client for IT and application related issues.• Served as first point of contact for the client for all services.• Client account management including application access and third party vendor services• Assistance with clients’ hardware, software and account access issues.• Product tools and CRM assistance and application licensing.• Escalation to the concerned departments based on the scope of the queries.

Mississauga, Ontario, Canada

• Quality inspection and thorough testing of cell phones as received from Bell Trade-In Process and in-house technicians.• Categorizing the phones in terms of their functional and cosmetic parameters and ensuring the quality of the product for the customers.• Receiving and updating devices on Artemis Portal.• Wiping the data from devices by different software tools & updating the work data on portals.

New Delhi, Delhi, India

• Design, execution & management of the projects involving Low Voltage System automations for underground hardened structures, EMP Shielded, Electrical and Mechanical facilities.• Involvement with client for system designing, engineering & detail engineering of Project.• Handled multiple projects and teams of engineers, contractors and vendors simultaneously and ensured meeting deadlines for milestones.• Ensuring project milestones/deadlines are achieved and SLAs are met as project deliverable.• Co-ordination with Clients, Vendors & other relevant departments for preparation & approval of various drawings & documents and final design specifications for the projects.• Tech support to the user & report areas of concerns to keep control of performance and quality management.• Assisting Sales Team for technical meetings and support.• Training to internal engineering teams for third-party system integrations.

New Delhi, Delhi, India

• Co-ordinated MEP & Civil activities for the project.• Planned, organized, and implemented a design-built project by ensuring timely completion and profitability.• Interacted with external agents, client, architects, consultants and developing vendor base.• Verification and validation of activities of engineers & contractors.• Did constant monitoring and support for installation, testing and commissioning of all systems involved in the project.• Handled team of engineers for effective synchronization with other departments and ensuring maximum efficiency.• Delivered training to new recruits and engineers for any system update or new system that was scheduled to be implemented.• Prospecting and nurturing vendors for developing the vendor base for Highway and Urban Projects. • Communication with customers, understanding their needs, proposing, and designing the appropriate solutions.• Assessed client requirements, communicated same effectively to internal project team, and prepared technical documents.• Supported Sales team and analyzed technical feasibility for the upcoming projects.• Arranging Demo for the prospective clients of the proposed solutions.• Back-end support to project engineers and managers.• Designed system architecture and implementation plan.• Supervision, installation & commissioning of security & energy management systems at sites.• Customer interfacing at site & head office level. Updated & coordinated with service consultant of the client for project activities and progress.• Preparation, approval, and implementation of security systems on AutoCAD drawings provided by clients.• Inducting the new recruits with security systems of Fire alarm System, Intruder Alarm System, CCTV Surveillance, Access Control System, Lighting Automation & Control & Building Management System

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering

Master Of Business Administration - Mba, Marketing