Assistant Vice President- Business Analyst - Unsecured Lending , Digital Banking Transformation-Wealth and Personal Banking.Worked as a Business Analyst within Unsecured Lending (Digital Banking) Portfolio

SUMMARY OF WORK EXPERIENCE in CAPCO Technologies , BangaloreAssigned to Hong Kong and Shanghai Banking Corporation (HSBC) - Global Transformation CenterJan 2015 to 2019. Later absorbed within HSBC in 2020 within the same verticalWorked as a Transformation Business Analyst for UK Regulatory and Cards projects within Unsecured Lending portfolio.

Project 1: Netbanking and Commbiz - Commonwealth Bank’s NetBank gives its customer to manage their money on the go, whether they’re online or using mobile (Check balances ,Transfer money, Pay bills ,View online statements , Activate cards ,Change your PINs ,Manage accounts and more) .COMBIZ is an online transactional banking channel (web based and Mobile) for all customer segments, from small organisations to corporate and institutional customers.Project 2: Kaching (Mobile App) – Personal Overdrafts - Kaching Personal Overdrafts allows Commonwealth Bank customers to access additional funds, up to an approved limit focused markets in Australia via Mobile app.Project 3: Kaching (Mobile App) – Personal Overdrafts Credit Limit Increase - Allows Commonwealth Bank customers to access additional funds with an additional higher limit focused markets in AustraliaProject 4:Masterpass - Online Wallet - MasterPass is the evolution of MasterCard’s PayPass Wallet Services. It allows users to securely store a range of card/account information and shipping addresses in a digital wallet.Project 5: Mobile Push Notification – Enable CBA customers to receive Net code SMS/ other notifications on the CBA mobile app. This allows customers to access notifications real-time in order to complete their financial transactions.Project 6- Omni Support Hub in Net bank - Support Hub aims to provide a single centralized front door for customers looking for help and support from PIB. This initiative aims to:Provide customers a consistent experience of Support Hub across CommBank app, NetBank Help funnel customers to self-service channels as first point of call before calling & emailing for help• Worked closely with business and successful implementation of three projects at client location in Sydney, Australia• Documenting the business and third party requirements in the form of business requirements and functional specifications

• Client Engagement, Facilitating various Requirement elicitation techniques such as Brain storming, Observation etc. and Documenting business and functional requirements.• Interacted with Business Executives, Directors, Stakeholders, SME’s and Business users to assess the needs and identified key challenges, constraints, risks and finalized the project deliverable s.Assisted Project Managers in providing solutions, Resource Allocation and Project Estimation.• Coordinating and communicating effectively with senior management, project stakeholders, developers and testers to provide standard deliverables on time that meet customer expectations.• Documenting business requirements in various documents as URS,SRS, Use Case Specifications, and UI specifications, Traceability Matrix and Data Attribute Matrix.• Experience in UML with exposure to Software Development Life Cycle (SDLC).

Key Deliverables :-Analyzing and presenting effective solutions to the clients according to the application and productivity required by the customer.Doing customer profitability analysis.Managing new sales lead database, utilizing CRM software to enhance sales performance with fingertip access to organized customer information.Directing and coordinating activities concerned with sales organization including screening and evaluating new customers, verifying client’s sales history, and compiling monthly sales reports.Relationship building with decision makers and key buyers in pre-sales negotiation stages.