Aditya Kumar G.V. Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad Area, India

Hyderabad Area, India

Client-focused relationship manager, dedicated to exceeding client expectations, maintaining strong, fruitful working relationships with customers to gain their trust and respect, offering these core strengths.• Created and supported client retention strategies for existing customer base and for new customers.• Liaised between clients and professionals depending upon the requirement for seamless and hassle free operations.• Strengthened working relationships with clients, utilizing excellent communication techniques.• Developed and Implemented new strategies to the system through extensive demonstrations, virtual training, and technical support.• Proactively addressed potential issues that may affect the system and worked with support staff for efficient functioning of the system.• Built solid client relationships by accurately understanding and addressing their needs in a timely manner.• Collaborated closely with social media and internal communications to develop holistic multi-channel multi-stakeholder programs.• Managed daily office operations, including but not limited to planning and monitoring staff performance, scheduling events and conferences, office secretarial duties and light housekeeping.

Visakhapatnam

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services.• Solving the problem and queries of existing customers.• Meet customer requirements through first contact resolution, confirm customer understanding of the solution and provide additional customer education as needed.• Communicate effectively with individuals/teams in the program to ensure high quality of timely expedition of customer requests• New customer acquisition through interaction over the phone• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.• Maintain broad and in-depth knowledge of client products and services.• Up-selling of new products to clients, in turn increasing the value of time spent on each call.• Ensured appropriate collection procedure maintaining the customer service focus• Overcame clients’ objections/rejections to company products and convinced them on why our product is suitable for them.• Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints

Master Of Business Administration - Mba, Marketing

Bachelor Of Technology - Btech, Electrical And Electronics Engineering