-Conduct end-to-end recruitment for U.S.-based clients, including sourcing, screening, interviewing, and onboarding.-Specialize in identifying top-tier talent across various domains, focusing on IT, healthcare, and administrative roles.-Utilize platforms such as LinkedIn, job boards, and internal databases to source passive and active candidates.-Collaborate closely with hiring managers to understand job requirements, candidate profiles, and expectations.-Build strong relationships with candidates, providing support through the recruitment process, including offer negotiation and pre-employment processes.-Stay updated on U.S. employment trends, immigration policies, and industry-specific hiring needs.-Manage multiple client accounts, ensuring timely and effective recruitment solutions tailored to client goals.-Maintain a comprehensive ATS (Applicant Tracking System) to ensure up-to-date candidate records and reporting.

-Create plan of correction, implementation and follow-up to ensure that compliance issues are solved.-Hired, trained, and managed team of 15 direct and 8 indirect reports.-Interfaced with customer service teams and client management.-Developed and implemented a new customer service strategy that improved customer satisfaction scores by 25% and reduced customer complaints by 20%.-Monitored customer feedback and provided feedback to management, resulting in the implementation of a new customer loyalty program that increased customer retention by 20%.

-Work to resolve complex customer issues, while educating customers on problem-solving techniques and platform resources.-Assist customers with the prompt placement of orders, refunds, or exchanges.-Consistently implement exceptional customer experiences with each personal interaction.-Effectively assist upwards of 150 customers per week to expedite orders and correct sales problems.-Accurately answer product and service questions, and suggest information about other appropriate products and services.-Strive to adhere to Amazon's mission of providing the most exceptional customer experience possible by listening to customers and offering pertinent solutions and guidance.