Manage a team of 6 nationally to support national administration processes, rent review and Housing SystemsSupport the successful implementation of new Housing systemsSupport increase use and access to existing and new Housing systemsTroubleshoot issues with staff and liaise with internal and external stakeholders to resolve issuesChange Manage and provide training and support to staff on Housing systems and create tools and resources to support staff to use systems correctlyIdentify SME’s and Champions in each region to provide greater support to Housing teamsIdentify opportunities to improve Housing systems and systems related processes Identify and proactively manage data issues and reporting errorsWork within the service improvement team and contribute to service improvement initiatives across operationsUse reporting data to identify performance issues and trendsPromote and encourage good data management across the organisation Provide project support as required from an operational reporting and service improvement perspective Lead system related service improvement

Develop and manage project plans to track the progress of deliverables within the scope, budget and timeframeParticipate in stakeholder consultation, engagement and delegation of tasks.Identify risks and develop and implement risk management strategies to ensure projects deliverables are achieved.Monitor and report on projects progress to relevant stakeholders and contribute to organisational reporting systems/mechanisms. Contribute to and utilise project management framework systems and tools.Develop appropriate systems and processes for the successful delivery of each projectIdentify, analyse and develop improvements to processes and systems to meet the needs of MAHIdentify and solve data quality issuesProvide high level policy advice to the business, work with MAH teams and in implementing new procedures and policiesResearch and identify a range of practices and initiatives (both internal and external) which will contribute to improvement in quality and best practice operation for MAHSupport the development and implementation of these initiatives through the creation of support materials, training and communication and systemsContribute to the strategic development of the MAH business through contribution to the MAH leadership team Review current and developing processes/system used in MAH and make recommendations for process/systems improvement, as appropriate.Develop appropriate systems and processes for the successful delivery of each projectCreate Training and reference material for housing services team and upload and maintain documentation on the MA Intranet

• Develop strong working relationships with Mission Australia stakeholders in order to support the development of systems, processes and new projects.• Develop relationships with a range of external bodies including government departments, commercial organizations, contractors and other providers in order to complete projects• Collaborate with key stakeholders to design business solutions• Recognised as a subject matter expert and provide expert advice to internal stakeholders about MA Housing projects• Leading the development and implementation of projects for Housing and new business operations implementation and other projects as directed • Be responsible for end to end project management of projects as directed including analysis, planning, budgeting, risk management, change management, communication, stakeholder engagement, resource management.• Facilitate key projects including idea generations and research, implementation and post implementation review as directed• Change Manage, Train, Coach and provide ongoing support for all MA Housing and other MA employees impacted by new projects• Prepare regular project updates, present reports to key stakeholders• Work with a range of internal and external stakeholders to gather information to support new project decisions, plans and implementation• Develop appropriate systems and processes for the successful delivery of each project• Identify, analyse and develop improvements to processes and systems to meet the needs of MA Housing Operations• Identify and solve data quality issues• Provide high level policy advice to the business, work with Policy Advisor in implementing new procedures and policies

• Develop a strong working relationship with the Senior Management Team (SMT) and Operations Team in order to support the development of housing within the State.• Develop relationships with a range of external bodies including government departments, commercial organizations, contractors and other providers in order to complete projects• Develop a range of internal relationships to support the management of new and existing projects• Contribute to the development and implementation of the project plans for MA Housing Common Ground and DAVE CRM development and Implementation• Change manage, and provide ongoing support and staff training for all MAH employees including creation of training and reference material• Work with the project teams to develop appropriate systems and processes for the successful delivery of each project• Contribute to the preparation of regular project updates, present reports to key stakeholders• Work with a range of internal and external stakeholders to gather information to support new project decisions, plans and implementation• Identify and solve data quality issues • Plan, organize and manage events• Maintain clear and accurate project plans, reports and documentation to support projects and their progress • Undertake a range of administrative tasks to support the project including reports and audits• Review reports and undertake data accuracy checks

* Developing and implementing the online social media marketing strategy for C+A (new website, Facebook, Twitter)* Implement all marketing initiatives to include mass email-outs and the production of newsletters etc * Organise staff booking and attendance at industry functions, briefs or networking events. * Diary management and organising travel bookings for the MD and consultants* Resolving of IT issues, liaising with off-site IT vendor* Point of contact for remote users – troubleshooting and training * Responsible for reconciliation of bank accounts, accounts payable and receivable, paying contractors and permanent staff (within Australia and internationally - Singapore and the Philippines)* Purchasing and maintenance of office equipment and supplies* Induction and system training of new staff* Maintenance and updating of the C+A website content* Creating, amending and proof-reading reports and proposals* Conduct client and candidate feedback surveys and present results to staff* Supporting team of 7 onsite and 3 remote consultants* Co-ordinating and submission of tender proposals

• Identify customer needs and tailor a bundled plan to suit• Research technical solutions• Provide rate plan information, rules, regulations, laws, policies and procedures• Adhere to strict business rules and meet sales targets

• Deal with all incoming queries• Meeting Sales Targets• Inform clients of claim procedure and documents required• Deliver quality applications• Selling tax refunds• Follow up on outstanding claim packs and documents• Consulting with walk in clients• Dealing with incoming client correspondence regarding existing claims at Inland Revenue• Liasing with Inland Revenue and following up claims

• Ensured high levels of customer service provided by reservations team• Account management with domestic and international agencies• Ensured staff members were trained and competent in written communications between agents and direct clients• Facilitate meetings & workshops with reservations team• Negotiated, planned and coordinated high profile charters and events• Conflict resolution, motivation and development of 12 staff (both casual and permanent).• Represent Harbour Jet in a marketing capacity at trade functions

• Account management of key agent accounts.• Provide advice and “best fit” for customers based on requirements• Relationship management with South Pacific inbound wholesalers and US travel agents• Ensure accounts were paid and booked in a timely manner• Undertook familiarisation trips to Fiji, New Zealand and Australia• Represent Newmans Vacations at numerous Trade and Consumer shows• Constantly keeping up to date with new products and services, and fare changes• Assistance and follow up on travellers whilst on their planned itineraries

• Managed training sessions for staff members with industry representatives• Price and package negotiation with suppliers• ‘First point of contact’ for staff to solve problems• Prepare quotations for charter tours• Being on call 24 hours a day, 7 days a week• Conduct guided tours with International visitors throughout the Uluru/Kata-Tjuta National Park