Adjani Pineiro Email & Phone Number

Tampa, Florida, United States

Serve as single-point-of-contact with escalations and day-to-day work order execution questions for assigned Strategic Customer Accounts Expert in Contract Service Level Agreement requirements for assigned customer accounts Translate Contract requirements and create training material for successful service execution Gain insight and identify areas of strength to develop incremental Customer business opportunitiesFoster relationships based on knowledge of customer expectations and personal dependability in resolving their issues/concernsIdentify service level non-compliance with customer expectations and work with Service Directors, Account Managers, and other Team members to address and resolveEngage and Assist the Service Team with customer expectations and processesAttend trade shows, customer quarterly business reviews with Sales teamUtilize the MaintenX CMMS Software (Xfactor) and Customer CMMS Software (ServiceChannel, FMPilot, Corrigo, Verisae, etc.) to create and review reports for customer work orders to proactively identify and resolve issues that can lead to Customer escalations

Tampa/St. Petersburg, Florida Area

Delivered Nation-Wide knowledgeable and professional skilled trade technicians and support staff to our MaintenX Team (300+ hires)Managed the full-cycle Recruiting process (sourcing, interviewing, tracking, onboarding and Orientation) as well as provided translation and administrative support to the HR Manager/Coordinator for Payroll/BenefitsImproved and updated functions of Perform ATS Pro to fit our internal processesConducted all employee and candidate background screenings utilizing ESRCheckUtilized various ATS Software: Paycor Recruiting, CB Talentstream Recruit and ADPSelectCreated all Company job descriptions, job postings as well as interview questionnaires

Tampa/St. Petersburg, Florida Area

Directed the day-to-day of the Work Order Inception Center (WIC)Managed all work order entry (4,000+ work orders on average monthly) and customer correspondence ensuring its distribution to appropriate service departments and coordinators by WIC staffCollaborated with Service/Project Managers, Coordinators, Directors and the Business Development Team to ensure work order flow met our Customers' service needsDepartment served as first point of contact for Customers and Business PartnersTrained and managed a team of four Customer Service AdministratorsMonitored and updated Directors and Business Development Team of any customer procedural changes and/or account inaccuracies for the improvement of the business relationship Started working in this department as a Service Administrator, promoted to Service Administrator Supervisor and finished as the Customer Service ManagerThe Customer Service Manager position was specifically created for me due to the level of management I was providing this department.

United States

I connect Preloved Antique, Vintage and Estate Jewelry Pieces with their New Stories.Each jewelry piece found on my website and Etsy Shop is hand selected by me. My desire is for each customer to create new stories or relive past ones with the pieces of jewelry in my store. I hope these pieces can reflect and symbolize the moments they want to share with others.Source, Research, Photograph, and much more as part of this one woman show.Over 650 pieces in inventory.2000+ plus jewelry connections via sales (in-person and online) proudly made.

Tampa, Fl

Managed a case load of 20-55 diverted youth enrolled in the Prodigy Cultural Arts Program. Provided intensive supervision via field/phone contacts with youth, parent and school. Maintained consistent contact with Juvenile Probation Officers, Department of Juvenile Justice and collateral services such as counseling agencies, drug treatment agencies and school officials. This position involved extensive case file management, field note documentation and over 120 hours of BAYS/DJJ Yearly Trainings.

Tampa, Fl

Assisted instructors in conducting classroom activities according to the Prodigy Cultural Arts Program requirements. Served as mentor/tutor for Multicultural Family Center students. Served as point of contact for parents and BAYS Case Managers with information involving youths enrolled in Prodigy Program. Responsible for training and conducting volunteer orientations. Received HIV/AIDS 500/501 Training to conduct pre-test, post-test HIV Counseling and Testing using Ora-Sure.

Tampa, Fl

Handled all transactions related to the daily calendar including chart retrieval, appointment scheduling, and patient file review for appropriate forms. Assisted physician in a medical assistant capacity by obtaining patient vital signs, drawing and charting vaccines and performing Urinalysis'.

Tampa, Florida

Managed all AR, AP, and Collections functions for the company utilizing QuickBooks software. Processed new hire applications and served as the translator (English/Spanish) for Non-English speaking employees.

Accredited Jewelry Professional

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: League of United Latin American Citizens (L.U.L.A.C.) USF Chapter Founding Member