Frances A Levesque Email & Phone Number

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Responsible for recruiting and account management of nursing healthcare professionals throughout the nation; Developed recruitment strategies to maintain and achieve required staffing levels including, but not limited to, phone calls, email, mailings, networking with therapists, job board retrievers and social media to build a candidate pipeline; Recruited, screened and presented qualified professionals for contract, contract – hire, direct and travel placements; Anticipated and resolved potential placement problems; Maintained contact database with activity and notes for applicant tracking and reporting; Maintained staffing levels through continuously building candidate pipelines to fill open orders for an identified geographic market; Operated and maintained data bases and other tracking tools; Managed the order management process from receipt to completion; Maintained proactive on-going, open communication with the healthcare professional during placement process and through assignment; Maintained proactive, on-going, open communication with client facilities ensuring their needs were met and satisfied with their healthcare professional; and Ensured nurses were successfully onboarded.

Irving, Texas

Responsible for the day-to-day operations of the facility; Responsible for HR administration (hiring, supervising, training staff); Responsible for managing and coordinating the activities of the front desk, kid’s club, and retail staff; Successfully increased membership and product sales (150% increase in the first month); Provided support to the General Manager; Prepared weekly schedules; Conducted daily inspections and approved timecards; Promoted and enforced Company Care and Retention program; Enforced local, state, and federal policies and laws; Completed administrative tasks; Implemented new training programs; Conducted fitness consultations and assessments; Developed unique and individualized programs that ensured client safety, satisfaction, and enhancement of personal fitness goals; Ensured safe and effective use of equipment; and Maintained consistent client base.

Irving, Texas

Prepared and generated reporting for the business operations team that included weekly, monthly, and quarterly ad-hoc, forecasting, and period-end reports by regions, clients, and sales professional; Assisted IT in developing or clarifying support information; Maintained and presented information by strategy and plans to build and maintain client base; Assisted with developing strategic goals and objectives for customer service and sales; Provided administrative sales support to ensure that information was being gathered and shared as necessary; Provided seasonal sales support that included uploading pricing, retails, customer address changes, and code updating; Handled customer inbound calls regarding product questions, product issues, and general concerns; Solved problems regarding client account issues; Contacted the client to resolve routine matters related to ordering, billing, delivery, and other client related matters; Used established protocols for reporting client complaints; Provided feedback to appropriate personnel on opportunities for improvement; Responsible for understanding invoicing process and procedures, utilizing invoice control form, and working with the accounts receivable team to ensure the invoice process met the firm’s regulatory and compliance standards; and Provided necessary information to the operations team to create account information in databases.

Dallas/Fort Worth Area

Provided onsite support and facilitated the Electronic Medical Records Data Conversion: Computerized Physician Order Entry Order Sets file build (Clinical View) and Electronic Nursing Documentation file build (Patient Care) for the Health Management System (HMS); Tested and recommended improvements to the HMS; Assisted with resolving technical issues; Collaborated and worked with implementation team; Provided internal technical support; and Trained staff in HMS.

Tampa/St. Petersburg, Florida Area

Worked directly with global brand (Managed Business Process Services); Trained North America sales executives in the Siebel-Customer Relationship Management tool; Managed and maintained sales pipeline in conjunction with sales operations executives across global regions, and various lines of business and brands; Reviewed, tracked, monitored, and maintained the integrity of data records; Reviewed, reconciled, processed, and prepared financial data; Responsible for facilitation, data management, and data analyses; Participated in weekly North America sales review calls; Responsible for providing background data and updated sales status information to senior executives; Supported the global sales team to align pipeline for worldwide executives Interacted and communicated with sales staff, team leads, and upper management providing technical knowledge and expertise to ensure data needs, quality, and reliability; Managed Siebel customer tracking records for sales executives; Served as the key technical expert on Siebel records for sales executives; Provided high level data products (Reports, Queries, Graphs, and PowerPoint presentations) to senior management working as a team member or team lead; Coordinated and trained new delivery team contacts in the Siebel tool, enabling better customer relation management; Responsible for providing support to project teams to ensure timely and accurate reporting of confidential financial data: Provided discipline to the pipeline management process, ensuring non-redundant, reliable, and accurate data quality reporting and data management;Responded to requests for pipeline sales records; researched and resolved all problems arising such as duplicate or lost records; Modified and oversaw working opportunities for all sales and industry sectors in the Siebel tool; Supported global sales team to align pipeline for worldwide executives; Managed and Maintained Siebel client tracking records for Sales Executives.

Tampa/St. Petersburg, Florida Area

Performed extensive complex analyses of business goals, objectives and needs of the general business environment; Created functional specifications for reports that utilized, functions, formulas, charts, graphs, recommendations and changes to improve and support business and expected results; Utilized Excel, Access, and other software to report business issues in the most effective and productive manner; Reviewed, reconciled, processed, and prepared financial data; Oversaw, tracked, monitored and maintained the integrity of data records; Responsible for sales operation, training, and administration;Managed and maintained sales pipeline;Participated in weekly global and regional sales review calls; Modified and oversaw working opportunities for all sales and industry sectors in the Siebel tool; Supported global sales team to align pipeline for worldwide executives; Managed Siebel client tracking records for sales executives; Served as the Siebel technical expert for data records; Provided discipline to the pipeline management process; Conducted ad hoc data analysis; Provided custom reports and technical expertise on a variety of data management issues; Provided high level data products (Reports, Queries, Graphs, and PowerPoint presentations) to upper management as a team member or team lead; Planned, organized, and implemented a range of educational and technology program services (e.g. New World Networks) targeted at entry level through management; Maintained, produced, and ensured quality control of monthly and quarterly summary reports for upper management.

Tampa/St. Petersburg, Florida Area

Planned, organized, and implemented a range of educational and technology program services (e.g. New World Networks) targeted at entry level through management; Maintained, produced, and ensured quality control of monthly and quarterly summary reports for upper management; Scheduled travel arrangements to include reservations (airline, car rental, local ground transportation, hotel, lunch, dinner) and subsequent expense reporting for training participants; Assisted course trainer with classroom preparation; Procured and assembled educational materials (books and CDs); Coordinated and oversaw the reconciliation of vendor invoicing; Ensured payment of vendors through the Oracle billing system.

Tampa/St. Petersburg, Florida Area

Provided executive support for Senior Executives;Organized manager's time and maintained calendar; Scheduled travel and expense reporting for Senior Executive; Provided administration support including disseminating information to internal and external sources (in-person, by phone, or by e-mail), answering calls and/or direct inquiries as needed to appropriate person, distributing correspondence (memos, letters, reports), maintaining contact lists, photocopying, faxing, collating upon request, and opening and prioritizing incoming mail; Created MS PowerPoint presentations of summary statistics on the Florida Learning Center.

Ruskin, Fl

Overseeing and managing the day-to-day operations of the medical facility; Supervised, trained, and guided four employees; Managed all administration aspects of the front office (scheduled patients, triage, patients); Supervised and responsible for records and document management procedures; Supervised administration support that including disseminating information to internal and external sources (in-person, by phone, or by e-mail), answering calls and/or direct inquiries as needed to appropriate person, distributing correspondence (memos, letters, reports), maintaining contact lists, photocopying, faxing, collating upon request, and opening and prioritizing incoming mail; Communicated complex health state and federal policies, procedures, and program guidelines to staff and patients; Monitored workflow and operational efficiency; Served and assisted with Human Resource administration duties; Served as the referral coordinator to specialists (Medicare and HMOs); Liaison between CMA, outside vendors, health insurance companies, and patients; Maintained and responsible for all medical facility billing (CPT and ICD-9 Coding); Responsible for accounts receivable/payable; Ensured the facility’s regulatory and licensing compliance with County, State, and Federal agencies.

Health Information Technology Certification

Certification, It Support

I have the following certifications: Microsoft Certified IT Professional SQL Server 2008 Admin, SQL Server Business Intelligence