Adnan Malik Email & Phone Number

• Consistently uphold the values of Saatva by treating each customer with dignity and respect, resulting in an abundance of5-star reviews and referrals.• Ensure customers receive the Saatva experience by providing service that is a cut above.• Coach new hires on company procedures, customer care, and how to embody the Saatva culture.• Inform potential customers of products, and policies that translate into sales and repeat customers.• Always maintaining a courteous, empathetic attitude towards our customers making them feel heard and appreciated.• Over 8 years of experience handling customer issues/complaints and resolving them sooner than the average 6-minute call.• Consistently prioritize and organize daily tasks to ensure completion of all assigned responsibilities, resulting in a 100%task completion rate.• Adopt quickly to sudden changes by stepping in as a replacement coach for absent colleagues, ensuring that scheduledactivities and routines were maintained without interruption.• Keep a friendly, respectful, and fun-loving attitude with employees over the years while being disciplined and having astrong work ethic.• Maintain a high level of customer satisfaction through effective verbal and written communication skills.• Resolve 95% of warranty issues within a 48-hour timeframe, ensuring customer satisfaction and loyalty.• Consistently exceed daily call quota by 20% through proactive outreach and efficient resolution of customer inquiries,ensuring high levels of customer satisfaction. Genuinely caring for the company’s business and reputation.• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selectingand explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure asolution.

Promoted from reservationist to front desk agent within a few months.Offered assistance to guests and provided every essential thing to create loyal and happyguests. Providing guests fast, friendly and efficient service while managing guests on telephoneas well as in front of me. Handled $500 money bank daily, and credit card accounts through verification.Ability to understand & speak English, Urdu, Hindi & Punjabi.Balanced all cash, check, & credit card accounts through verification.Perform audit duties/funtions when required.Processed guest reservations, registrations, payments & departures accurately & timely.Handled guest requests and follow up to assure satisfactory outcome and compliance.Familiar with Opera software, Microsoft office, QuickBooks.

Handled with accuracy an average of 60 inbound calls a day.Maintain an awarenesss of all promotions & advertisements.Serviced customers inquiries about their billing and merchandise.Met - if not exceeded - sales quota.Developed and maintained positive relationships with customers.Process invoices, purchase orders, and accounts receivables.

Bachelor'S Degree, Business, Management And Finance

Associates, Business Administration