Adnan Serhan Email & Phone Number

Istanbul, Turkey

Istanbul, Turkey

• Engaged with 50 daily client inquiries through multiple channels, maintaining exceptional customer service and achieving a 95% satisfaction rate.• Collaborated in 10 monthly meetings with prospective clients, achieving a 70% conversion rate through effective communication and detailed explanations.• Consistently exceeded monthly sales targets by 15% and implemented innovative strategies resulting in a 20% sales increase.• Acquired 30 new clients within 3 months, expanding the customer base and diversifying market reach.• Utilized personalized phone calls, targeted emails, and social media to generate a 10% increase in leads and foster lasting business relationships.

• Negotiating international shipping terms and finalizing contracts to meet client requirements.• Meticulously preparing import/export documentation for smooth transactions.• Overseeing end-to-end international order fulfillment for timely completion.

Istanbul, Turkey

• Consistently achieved 100% of targets, driving 15% team performance increase.• Analyzed KPIs, resulting in 20% efficiency improvement.• Guided and mentored, leading to 10% productivity increase and 20% error reduction.• Collaborated cross-functionally, improving team productivity by 15% and completing 95% of projects.• Maintained 98% punctuality, resolved customer complaints with 90% issue resolution and 95% satisfaction rate.

Istanbul, Turkey

• Utilizing research findings to drive innovative strategies and recommendations for business improvement.• Analyzing sales data to enhance decision-making and improve sales performance.• Employing data-driven approaches to troubleshoot problems and propose effective solutions.

Istanbul, Turkey

• Maintained 98% punctuality and exceptional attendance, consistently meeting all obligations.• Resolved customer complaints with empathy, achieving 90% resolution within 24 hours & maintaining 95% satisfaction.• Achieved 100% of daily, weekly, and monthly targets, driving a 15% increase in team performance.• Analyzed KPIs and crafted comprehensive reports, leading to a 20% increase in efficiency & proactive problem-solving.• Mentored team members, increasing individual productivity by 10% and reducing errors by 20%.• Collaborated cross-functionally, improving team productivity by 15% and completing 95% of interdepartmental projects successfully.

Istanbul, Turkey

• Implemented customer-centric strategies, resulting in a 20% increase in customer satisfaction & a 15% decrease in complaints.• Achieved a 95% average resolution rate within 24 hours, providing timely and expert customer support.• Streamlined procedures, reducing operational costs by 10% and increasing overall productivity by 25%.• Utilized sales data and market trends to optimize product assortment, driving a 15% boost in sales revenue.• Implemented effective safety measures, reducing workplace incidents by 30% and ensuring a safe environment.

Beirut, Lebanon

• Maintained 99% attendance and achieved excellent customer service, resolving 60 inquiries daily with prompt and satisfactory resolutions.• Maintained 100% accuracy in financial transactions, reviewing and resolving discrepancies.• Processed 50 customer transactions per hour with high accuracy, ensuring organized cash drawer and zero discrepancies.• Assisted customers with inquiries, provided accurate information, and maintained a smooth checkout experience.• Achieved 95% customer satisfaction in returns, exchanges, and refunds, while displaying excellent phone etiquette and data entry accuracy.