Amanda Neumann Email & Phone Number

Porto Alegre, Rs, Br

Porto Alegre, Rs, Br

In my current role, I lead initiatives to optimize sales operations and drive excellence in Accruent’s commercial processes. As part of the Growth Ops team, my focus is on ensuring operational accuracy, consistency, and completeness in bookings while supporting the development and governance of policies that enhance business scalability.Key responsibilities include:Leading efforts to streamline and standardize sales processes, ensuring alignment with global commercial strategies.Championing funnel simplification to enhance efficiency and accelerate revenue generation.Collaborating with cross-functional teams — including sales, marketing, finance, and back-office operations — to ensure cohesive decision-making and strategy execution.Acting as a key point of contact for global leadership, working closely with executives (up to C-level) to drive initiatives that support company-wide goals.Supporting the expansion of Accruent’s commercial presence in the LATAM region by guiding strategic initiatives and enabling market growth.

As a Growth Ops Analyst, I support the sales team by managing their Salesforce demands and developing innovative ideas to improve our sales capabilities. I work directly with the sales team to address their reporting needs and other inquiries, ensuring they have the information they need to succeed. My goal is to improve our sales team's performance and simplify their daily operations.

Kept the roles of Sales Operations Analyst.Also, engaging at: Management of large proposals regarding non-standard elements of RFPs from receipt to delivery.Interaction with key stakeholders in the approval of commercial conditions negotiated with the customers. Development of custom proposals in collaboration with subject matter experts and account teams.

Responsible for Sales Enablement through early solutions engagement, providing documents, tools and other infos to ease deals closing.Dealing with KPIs measuring engagement at deals that were in fact won. Playing a fundamental role at company financial results, specially in Brazil Public deals.Full interaction with Legal, Tax, Accountability, Finance and other internal teams in order to assure compliance to local bid rules.

Conducted Case Management, overseeing Service Requests and keeping track of it until the solution while assuring Customer Satisfaction.Pro-actively provided data-driven reports in order to capture similar issues and improve customer experience at future interactions. Always aiming for the best Customer Experience in all of its journey, from the purchase to the delivery.Responsible for managing KPIs measuring Customer Satisfaction, time for resolution and backlog.Provided operational support to my pairs and even at managerial level when needed.Extra Projects:- FiveMinutes: Tool developed from scratch in order to engage Care Associates quickly into the SFDC universe, proving a link between the old tools and the new one. Awesome backlog results.- SalesForce Focal Point: Acted as a POC for bug reporting, suggestions for new functionalities, provided agents feedback to the IT team and aimed for a better use so the organization and customers might thrive.

Porto Alegre E Região, Brasil

Responsible for representing Dell brand towards CSB customers, through Customer Facing problem solving. Dealt with "Resolve-in-one" Service Requests, helping customers to achieve maximum satisfaction towards Dell. Reported recurring issues in order to help Customer Care organization to thrive. Provided operational support for the whole team: seen as a "helping hand" through the Customer Care operation.Results Driven: Dealt with multiple KPIs, achieving Top Performer and Top of the Year at the very first year in operation.Extra Projects:- QuickBox: Support tool developed from scratch, providing easy access to information and helping Care agents to perform and suceed.- SalesForce implementation: "SuperUser"during SFDC implementation, providing valuable feedback, testing and operational development for the Care team.

Porto Alegre

Responsible for Ticket management and customer facing support.Dealt with priorities and backlog at ticket management.Managed data-driven reports appointing similar issues at different Tickets and, through that data, created instructive materials so the final customer get a pro-active solution.

Porto Alegre E Região, Brasil

Support tickets backlog management.Dealt with hardware and software issues, managing tickets as requested by the users.Registered infos and activities related to each ticket, providing support to the front-line IT team.

Bacharelado, Economia

Técnico Em Informática, Sistemas De Internet