Managed Digital Imaging social media channels and worked with customers to ensure quality end-to-end customer experiences.Content Authoring for Photoshop major releasesCommunity Management for all Adobe Digital Imaging community spaces.Identifying trends, and triage issues with community and product teams for resolution.Piloted CustomerCare social community support team efforts.Piloted CustomerCare social media video content efforts.Voice over talent for continued social media video content.Authored and reviewed articles for knowledgebase and inspirational community content.Provided training for internal teams around new features or processes.Driver for major community platform migration effortsDeveloped and lead Content Grooming & Social Listening initiatives for call deflection

Monitor forums and interact as needed to determine trends and issues bubbling up: this included interacting with the community, reproducing issues, write up any confirmed bugsPublish weekly internal reports.