Adonis Bulatao Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

Dialpad’s mission is to make business communications great.Built on the Google Cloud Platform for unmatched security, reliability, and scale, Dialpad’s product suite covers the full range of modern business communications needs with Dialpad Talk, Dialpad Support and UberConference solutions all powered by VoiceAI. Today more than 55,000 of the world’s most innovative businesses use Dialpad and its seamless integrations with Google G Suite and Microsoft Office 365 to be more productive.

Sacramento, California Area

Working as a Technical Support for Voipia Networks for SME accounts. Experience in building tenants, account migrations, set up for inbound/outbound routing, Auto Attendant, IVR Configuration, Ring Groups, Hunt Group, Creation of Extensions, Call Center Queues, Fax, E-Fax setup, upload Voice Prompts, Music-on-hold, SIP Trunks setup, Call Recordings, VM/Email Configuration, Call Forwarding FindMe/FollowMe, BLF, Speed Dials, Virtual keys, configurations of working hrs to redirecting calls to certain IVR's or termination point. I'm familiar with various Analyzing SIP signaling tools such as Hepic, Edgeview Control Center, Overwatch packet analyzer, Wireshark. I provisioned various phone systems such as Sangoma, Yealink, Wireless handheld VoIP phones, Snom, Polycom, Grandstream, Nortel, Vonet, Flying Voice, Softphones such as Connect, Brea X-Lite. I'm familiar with Thirdlane Connect, and Sangoma PBXact interfaces for tenant VoIP configurations. I've interacted with some underlying carriers such as 01 Communications, Bandwidth, ATT, Wave Communications for purchasing DID's, LNP process, and Support issues. I'm familiarized with port forwarding, remote access, disabling SIP ALG, Firewall Management to some ISP network equipment such as Arris Surfboard, Motorolla, Netgear, TP-Link, Asus, Linksys, Cisco Meraki, Dlink. Asides from supporting customers, I've also created a FAQ for the Company an Instruction guide info for troubleshooting issues and VoIP phone provisioning, etc.

San Francisco Bay Area

• Provide a high level of customer service for active clients which includes providing pricing information, delivery schedules, and entering quote request information into company MIETrak and Customer Portal.• Set up and provide customer support during entire quoting requests .• Quote/estimate pricing based on product requirements/difficulty and Sales Order Entry.• Drive business within existing accounts by ensuring customer orders are made a high priority RPM/ERP requests. • Read Email for quote request information, review engineering drawings, download/upload data information to MIETrak and Server DB folder. • Administrative duties including filing accounts efficiently.

828 Airport Blvd, Burlingame Ca 94010

Double Robotics is the creator of Double, the world’s leading telepresence robot. Double helps telecommuters feel more connected to their colleagues by giving them a physical presence where they can’t be in person, whether it’s the office, classroom, or conference.Double is the most innovative tool for bringing your remote workers into the office. It enables a revolutionary new level of interaction with your remote team.Traditional videoconferencing is arguably the most important tool used by telecommuters in the workplace today. However, remote workers know how difficult it can be to schedule a call or ask someone to set up a laptop for video chat.Having your own Double in the office means you can be free to roam around anywhere without having to schedule a meeting. Double takes everything you love about video calls on an iPad and puts that on a mobile base that puts the remote worker in control. Your Double is always on, ready to take you anywhere you need to go.

United States

-Work closely with the customer care and product teams to identify and prioritize customers and high ROI products-Work closely with training, creative, customer service and management teams to support successful products in market-Develop tech support process specifications and priorities based on user feedback, market insights and deep domain knowledge-Capture customer requirements and bugs and translate into detailed feature requirements, improvements and specifications.-Work closely with teams to refine product concepts to ensure customer success and adoption.-Meticulously think through every aspect of the technical support experience and carefully document in the CRM system-Develop effective follow through systems, new technical support dashboards, reporting methods, messaging and collateral-Field customer support requests, perform problem determination, solve problems and if required turn over problems to development, track open customer issues, communicate status to customers, proactively contact customers to ensure they are pleased and follow up constantly to maximize retention.-Identify new opportunities; creatively translate existing products into solutions that meet market needs

San Jose, California

SVTIX is a locally owned and operated telecommunications hotel facility ("Telco hotel") and full-service co-location center. In March 2000 SVTIX launched its services in a 94,700 square foot, purpose-built data center. Our impressively constructed building, with steel-reinforced, poured-in-place concrete floor and walls, is formerly designated as a Civil Defense Air Raid Bomb Shelter, offering rock-solid physical security. This Telco-grade facility meets all new seismic construction, ADA and other codes and includes all new Telco-grade roofing. It is situated near a PG&E power substation and also provides back-up diesel generators, delivering critical power redundancy. SVTIX recently acquired a $22 million, fully operational co-location and data transport facility from Enron. With a zero cost basis and the flexibility that comes with being locally owned and operated, SVTIX is positioned as the high quality provider of choice for co-location space and services. SVTIX is one of a handful of select sites that provides diverse fiber access to multiple Tier-1 and regional telecommunications providers in a carrier-neutral environment, allowing companies to choose from multiple providers for their business. Our 6/10 mile distance to MAE West and proximity to the SBC RBOC switch provides multiple advantages, including faster interconnect speeds and significant fiber transfer cost savings. And because SVTIX resides on the same power grid as Pacific Gas & Electric’s downtown power substation and employs back-up diesel generators, customers are assured of power redundancy to keep their mission-critical operations running smoothly.

United States

Perform Technical Support for our Clients that have our product. Support offering ensuring a high level of customer satisfaction Manage the day-to-day operational and tactical aspects of multiple customer implementations and escalations; effectively communicate plans, progress and status both internally and to Customer organization-Implement, troubleshoot and support the Contivio call center software solutions in a wide array of configurations and customer environments both remotely and on-site.-Partner with Customers to optimize the Contivio call center software solution.- Advise clients with best practices in Call Center and how to implement them.- Provides customer support and implementation for Contact Center offerings such as IVR, ACD, CRM screen-pops, Skill-Based routing, call distribution, call routing, Workforce Management.- Provides services through presentations, demonstrations and open discussion with customers.- Run diagnostic tools such as Wireshark, SIP Plotter, Call logs activity for call quality issues. - Work with ISP and SIP trunk provider for call quality issues side by side to to ensure customer satisfaction.

United States

Assist our Mid/Enterprise level business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Provided technical troubleshooting and critical thinking skills, coupled with an ability to communicate with customers, and assist 8x8 expand it's industry share of hosted unified communications for business customers.Responsible for performing remote phone configuration; troubleshooting quality of service and performance issues, as well as account management duties for Small & Medium sized Businesses (SMB). Experience in providing support to technical personnel with a high level of customer satisfaction.Responsibilities:-Resolve technical issues associated with 8x8's hosted communications products via phone and e-mail.-Service assigned SMB customers to meet all of their technical and account management requirements.-Meet or exceed customer satisfaction and productivity metrics.-Providing technical support, cloud computing or telephony environment.-Troubleshooting proficiency of routers, switches, and network equipment.-Knowledge of Unified Communications and VOIP technologies

• Desktop/Laptop configuration/Repair and installation• TCP/IP/Wireless Network configuration and troubleshooting• Assigns and manage User Accounts and Permissions• Manage Windows 2000,XP, Vista Installation and repair• Exchange Server 2003, Outlook Web Access, Set up Global/Domain Users and management• Windows 2000 Active Directory User Group and Permission set up and management• Manage various computer application installation and repair• Network/Non-network Printer installation and configuration• SQL Server/ODBC database Network configuration for ASA Application• Thin-Client (Wyse) Terminal Services configuration and installation• Administer Microsoft Active Directory and related services (DNS, DHCP and Security) in a multi site configuration.• Support end users software: Windows XP, Mac OS-X Leopard, Microsoft Office 2003, 2007 Professional, MS Visio, Adobe Acrobat, QuickBooks intuits, Photoshop CS3, ASA, Medisoft, Mercury Interactive, Internet Explorer 6, 7 & 8, Safari, Firefox any version.• Remote Desktop configuration, VNC, Logmein, Apple remote Desktop, VMWare, Parallel, Sunbox, VMWare Fusion.

Onsight/Offsight Desktop Support servicing Santa Clara School District.