Heidi Eccles Email & Phone Number

Kirkland, Wa, Us

Greater Seattle Area

Respond to inbound leads, follow up with partners after events, and build relationships across a national territory. Communicate with partners to identify gaps in knowledge and coordinate sales enablement training. Manage leads from generated to approved to close, while working with a Partner Executive to ensure timely follow-up. Notable Contributions: • Managed ~400 leads in 2023, converted 175 to opportunities. • Ranked #1 team in 2023 for closed opportunities. • Achieved 138%… Show more Respond to inbound leads, follow up with partners after events, and build relationships across a national territory. Communicate with partners to identify gaps in knowledge and coordinate sales enablement training. Manage leads from generated to approved to close, while working with a Partner Executive to ensure timely follow-up. Notable Contributions: • Managed ~400 leads in 2023, converted 175 to opportunities. • Ranked #1 team in 2023 for closed opportunities. • Achieved 138% of the opportunities’ quota in 2022. Show less

Transitioned to this newly created role of onboarding large enterprise accounts, including relationship-building across the sales lifecycle and porting of customers. Notable Contributions: • Interfaced with Operations and Development teams to deliver a smooth onboarding experience.• Directed the sales cycle from lead to opportunity and actual implementation.

Hired to leverage telecommunications experience to support partners with opportunities with quotes and ongoing communication. Supported new sales partner onboarding and pre-sales and post-sales support. Responded to escalations.Notable Contributions:• Trained end users on the Partner Portal and answered requests related to quotes, rates, forms, and processes.• Received the Top Sales Support Rainmaker Award in 2020, voted for the award by peers.

United States

Partnered with the agency owner to design and implement systems, processes, and other activities to grow customer loyalty. Engaged with customers to effectively manage accounts across business lines, including problem-solving and quote preparation, and sales presentations. Notable Contributions: • Directed Customer Service staff in responding to service requests, including tracking and auditing.• Enabled positive overall satisfaction and customer loyalty through… Show more Partnered with the agency owner to design and implement systems, processes, and other activities to grow customer loyalty. Engaged with customers to effectively manage accounts across business lines, including problem-solving and quote preparation, and sales presentations. Notable Contributions: • Directed Customer Service staff in responding to service requests, including tracking and auditing.• Enabled positive overall satisfaction and customer loyalty through relationship-building. Show less

Seattle, Wa

Focused on supporting executive team members to ensure optimal business outcomes. Prepared monthly customer activity reports, worked with the accountant on tax-related requirements, and managed payroll and benefits administration. Notable Contributions: • Maintained confidentiality during end-user customer interactions and project management.