I am the Managing Director of 1UC Ltd. 1UC are leading experts in Change Management, Adoption and Training Services specialising in Microsoft applications, Unified Communications, Collaboration, Contact Centre and Education applications. i am able to provide a cradle to grave training and adoption solution and am passionate about connecting people with technology. I have developed a broad portfolio of training and education methods to suit all clients and are able to provide training, both onsite and remote, globally.I specialise in the following:Microsoft O365Microsoft TelephonyAnywhere 365Google SuiteCisco Avaya IPOAvaya AuraKey Skills•Exceptional Accountability, personal organization, and attention to detail•Strong communication skills, both verbal a0nd written•Excellent creative and conceptual thinking abilities•High energy, enthusiastic, motivational training style•Extensive knowledge of Microsoft Telephony, Microsoft 0365, Anywhere 365, Google suite, Avaya Aura, Avaya IPO, Cisco and a strong understanding of how to use these platforms as a power user •Many years’ experience in managing a diverse group and training each according to company standards•Able to establish clear adoption and Training goals and process milestones for clients and employees to work toward•Constantly developing training materials, handouts, and resources which can be adapted to meet individual clients needs •Can deliver Training both remotely and on location.•Can provide white glove treatment for executives•Able to utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs•Constantly monitoring and measuring the effectiveness of all training•Exceptional ability to communicate and foster positive business relationships•Experienced in working with Stakeholders to define what services and features should be developed and offered•Able to promote the value of services and products through customer experience•Able to objectively review customer concerns and seek to improve all aspects of the customer experience.•I maintain a detailed understanding of services, to assist clients with questions.•Can assist with on-going learning opportunities across the organization, in support of the organization’s needs.•Able to proactively work with Management teams and with individual supervisors/managers to outline expectations and risks, including specific training needs of staff•Can identify and resolve issuesPlease feel free to contact me for further information.