Adreen Gichore Email & Phone Number

Nairobi County, Kenya

Acting as a liaisonStrategic planningPolicy developmentDecision supportManaging staff and operationsEnhancing communicationStakeholder managementCrisis managementPerformance monitoringSupporting the leaderstreamline operations, support the leader, and help drive the organization towards its objectives, acting as a trusted confidant and ensuring the smooth.

Nairobi, Kenya

• Implemented HR policies & Coordinated compliance to the government regulations; prepared the payroll and remitted the statutory deductions accordingly.
• Implemented work plans and budgetary allocation for the firm.
• Handled industrial relations, disciplinary and grievances management which ensured a good work environment.
• Organized Staff welfare and training sessions ( Event Management)
• Implemented SOP’s and Performance Management tools.
• Performed administrative tasks such as preparing contracts and other business correspondences, billing clients and managing the filing system.

Nairobi, Kenya

• Studied economic trend, evaluated historical performance of companies and prepared reports on the same.
• Built and maintained client portfolios and kept current clients up to date with recent trends in the financial markets.
• Recruited over (20) new clients on an ongoing basis.
• Contacted clients periodically to discuss their portfolios and how best to maximize returns.
• Researched and analyzed available investment opportunities that allowed me to determine whether they fit into clients’ financial plans.
• Organized and performed training workshops for staff members on product knowledge and other customer service procedures.

• Responded to customer enquiries and provided information about a full range of banking products and services.
• Ensured that every customer sales enquiry was dealt with through the appropriate sales process.
• Maintained regular internal and external communications on customer service matters.
• Reviewed customer’s account applications processed and inputted accurate customer data into the system.
• Performed administrative duties such as typing, filing, minute taking and distributing correspondence.
• Prepared presentation materials during branch training on product knowledge and customer service.