Am a versatile professional who is currently the Chief of Staff at Promitto Limited. I have over 9 years’ background experience in Client Management, Customer Service, Human Resources and Administration fields. I hold a Bachelors degree in community development and communication with a track record of anticipating customer and other stakeholders needs, providing requisite product and service education to ensure highest customer experience, repeat business and sustained loyalty. Am passionate about bringing about social impact, poverty reduction and promotion of equality in communities. Am a patient and effective communicator with outstanding interpersonal skills and possesses the ability to work positively in diverse teams toward collaborative goals. My Key areas of expertise includes but not limited to:Customer Relationship Management | Budget & Budgetary Controls | Work and Workforce Planning | Payroll Administration | Staff Welfare & Employee Relations | Compliance & Audit | Performance Management | Community development | Market Research & Trend Analysis | Stakeholder Engagement | Report Writing and Presentation{ Feel free to get in touch with me in case you are interested in connecting}
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Chief Of StaffPromitto Ltd Sep 2020 - PresentNairobi County, KenyaActing as a liaisonStrategic planningPolicy developmentDecision supportManaging staff and operationsEnhancing communicationStakeholder managementCrisis managementPerformance monitoringSupporting the leaderstreamline operations, support the leader, and help drive the organization towards its objectives, acting as a trusted confidant and ensuring the smooth functioning of the organization. -
Office AdministratorWambugu & Muriuki Dec 2018 - Mar 2020Nairobi, Kenya▪ Implemented HR policies & Coordinated compliance to the government regulations; prepared the payroll and remitted the statutory deductions accordingly.▪ Implemented work plans and budgetary allocation for the firm.▪ Handled industrial relations, disciplinary and grievances management which ensured a good work environment.▪ Organized Staff welfare and training sessions ( Event Management)▪ Implemented SOP’s and Performance Management tools.▪ Performed administrative tasks such as preparing contracts and other business correspondences, billing clients and managing the filing system. -
Portfolio AnalystStockbridge Investments Limited Aug 2013 - Apr 2016Nairobi, Kenya▪ Studied economic trend, evaluated historical performance of companies and prepared reports on the same.▪ Built and maintained client portfolios and kept current clients up to date with recent trends in the financial markets.▪ Recruited over (20) new clients on an ongoing basis.▪ Contacted clients periodically to discuss their portfolios and how best to maximize returns.▪ Researched and analyzed available investment opportunities that allowed me to determine whether they fit into clients’ financial plans.▪ Organized and performed training workshops for staff members on product knowledge and other customer service procedures. -
Customer Service AdvisorFaulu Microfinance Bank Mar 2013 - Apr 2014▪ Responded to customer enquiries and provided information about a full range of banking products and services.▪ Ensured that every customer sales enquiry was dealt with through the appropriate sales process.▪ Maintained regular internal and external communications on customer service matters.▪ Reviewed customer’s account applications processed and inputted accurate customer data into the system.▪ Performed administrative duties such as typing, filing, minute taking and distributing correspondence.▪ Prepared presentation materials during branch training on product knowledge and customer service.▪ Delivered set customer service and sales targets in quality loan disbursement and deposit mobilization.▪ Actively participated in client education and training that ensured clients are well informed of the product portfolio.
Adreen Gichore Education Details
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Community Organization And Advocacy
Frequently Asked Questions about Adreen Gichore
What company does Adreen Gichore work for?
Adreen Gichore works for Promitto Ltd
What is Adreen Gichore's role at the current company?
Adreen Gichore's current role is Chief of Staff at Promitto Limited.
What schools did Adreen Gichore attend?
Adreen Gichore attended Makerere University.
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