Adreen Gichore Email & Phone Number

Nairobi, Kenya

Nairobi

Nairobi, Kenya

• Provided a friendly and professional welcome to all customers and visitors, presenting a positive impression of Faulu.• Responded to customer enquiries and provided information about a full range of products and services that Faulu offered.• Ensured that every customer sales enquiry was dealt with through the appropriate sales process.• Answered incoming telephone calls in a professional and timely manner and transferred, where appropriate, to the relevant department… Show more • Provided a friendly and professional welcome to all customers and visitors, presenting a positive impression of Faulu.• Responded to customer enquiries and provided information about a full range of products and services that Faulu offered.• Ensured that every customer sales enquiry was dealt with through the appropriate sales process.• Answered incoming telephone calls in a professional and timely manner and transferred, where appropriate, to the relevant department. • Maintained regular internal and external communications on customer service matters.• Reviewed customer’s account applications processed and inputtedaccurate customer data into the system.• Performed administrative duties such as typing, mailing, filing, faxing minute taking and distributing correspondence to the entire branch.• Created spreadsheets and PowerPoint presentation during branch training on product knowledge and customer service. Show less