I oversee our Enterprise Operations practice and Enterprise Enablement Portfolio of services. I’m responsible for solutions, delivery, and continual service improvements of all Enterprise Management services. I am accountable for establishing and enabling our go-to-market strategy for all the services within the Portfolio. While leading those teams, I’m committed to building inclusivity and equity across our company, serving as a TEKsystems Executive Inclusion Board member since February of… Show more I oversee our Enterprise Operations practice and Enterprise Enablement Portfolio of services. I’m responsible for solutions, delivery, and continual service improvements of all Enterprise Management services. I am accountable for establishing and enabling our go-to-market strategy for all the services within the Portfolio. While leading those teams, I’m committed to building inclusivity and equity across our company, serving as a TEKsystems Executive Inclusion Board member since February of 2023. Show less

• Lead the architecture strategy, design, and implementation of a unified Service Assurance IT Service Management solutions for Business Service Providers and Enterprise customers. • Strengthen relationships with customers, act as advocate based on professional experiences, evaluation of products, and partnered with customers to reach desired goals.• Collaborated with broad groups of business and technical resources at executive and technical levels. • Partnered with the Sales team… Show more • Lead the architecture strategy, design, and implementation of a unified Service Assurance IT Service Management solutions for Business Service Providers and Enterprise customers. • Strengthen relationships with customers, act as advocate based on professional experiences, evaluation of products, and partnered with customers to reach desired goals.• Collaborated with broad groups of business and technical resources at executive and technical levels. • Partnered with the Sales team to communicate products strategies, create solutions, and win deals.• Advised product development on product roadmap and development strategies. Show less

• Led a team of 46 NOC Specialist, 3 Supervisors, and 2 NOC Specialist III.• Created a specialized team to focus on enhancing the NOC systems, resulting in reductions of alarms, enhanced automation, and documented process and procedures. • Developed Quality Ticket Evaluations and scorecards for supervisors to measure their technicians.

• Managed the multi-million-dollar implementation of IBM Network Operations Insight fault, performance, and service management system, legacy system retirement, and system enhancements that included ticket and incident report integration, root cause analysis, run book automation and knowledge base development• Created a team of 21 highly skilled SME’s to support Tivoli Netcool OMNIbus, Tivoli Netcool Performance Manager, Tivoli Network Manager, Configuration Manager, Impact, and Tivoli… Show more • Managed the multi-million-dollar implementation of IBM Network Operations Insight fault, performance, and service management system, legacy system retirement, and system enhancements that included ticket and incident report integration, root cause analysis, run book automation and knowledge base development• Created a team of 21 highly skilled SME’s to support Tivoli Netcool OMNIbus, Tivoli Netcool Performance Manager, Tivoli Network Manager, Configuration Manager, Impact, and Tivoli Common Reporter, and Resolve run book automation• Successfully completed the integration of AT&T’s Connecticut’s network in during the 2014 acquisition and Verizon’s California, Texas, and Florida markets in the 2016 acquisition.• Reduced alarm volumes by 75% by implementing alarm verification process and automation. Show less

•Led the Network Operations System Conversion project to move from Verizon Systems to the new Frontier systems 2 years ahead of schedule saving $105 Million per year. •Built an empowered 8-person business analyst team tasked with network performance KPI’s and analysis, FCC reporting of network outages, business continuity plan, and process improvement for business units.•Spearheaded company initiatives and rollout of new processes and their associated systems: SS7 Point Code Conversion,… Show more •Led the Network Operations System Conversion project to move from Verizon Systems to the new Frontier systems 2 years ahead of schedule saving $105 Million per year. •Built an empowered 8-person business analyst team tasked with network performance KPI’s and analysis, FCC reporting of network outages, business continuity plan, and process improvement for business units.•Spearheaded company initiatives and rollout of new processes and their associated systems: SS7 Point Code Conversion, Incident Management database and reporting, Change Control, Operational Metrics. Show less

•Strategically built teams, data centers and network infrastructure, facility design, and staffing 
training plans – $1.93 million under budget and 2 months ahead of schedule.•Successfully cut over 58 applications to create the North Central Area NOC and Information Support Services (ISS) customers in preparation for the Frontier acquisition of Verizon properties.•Managed team of 6 Management employees, held accountable for supporting the 18 OSS / EMS applications.

•Led the creation of a HSI Data team within a world-class NOC.•Built a highly skilled team of 8 Management employees, held accountable for Surveillance, Tier 1 Support, Tier 2 Support, and Simplex / Outage Restoration.•Developed a training plan to train and prepare team to take responsibility of all VZ acquired HSI, SES, and ATM/Frame Relay network devices.

•Manage team of 8 Specialists, held accountable for Surveillance, Tier 1 Support, Tier 2 Support, and Simplex / Outage Restoration of SONET, Digital Cross Connect Systems, and Wave Division Multiplexers, and long / medium haul SONET data transport Networks.•Created training plan and quarterly exam to enhance teams’ technical ability, resulting in lower MTTR, less dispatches, and enhanced technical solutions to central office field operations.•Selected to be a part of the National… Show more •Manage team of 8 Specialists, held accountable for Surveillance, Tier 1 Support, Tier 2 Support, and Simplex / Outage Restoration of SONET, Digital Cross Connect Systems, and Wave Division Multiplexers, and long / medium haul SONET data transport Networks.•Created training plan and quarterly exam to enhance teams’ technical ability, resulting in lower MTTR, less dispatches, and enhanced technical solutions to central office field operations.•Selected to be a part of the National Strategy team to review operations in seven national centers (Network Control Centers) in VZ footprint.•Selected and participated in the Development and Leadership Initiative (DLI) program. A corporate succession program that selects candidates who consistently exceed performance expectations and demonstrate outstanding leadership skills. Show less

•Responsible for all Central Office operations and FIOS Deployment in Carrollton, TX Metro district.•Managed 5 Central Offices with a workforce of 16 craft personnel.•Responsible for Video Hub Office for the DFW Metroplex.

Led the NCC Efficiency team to identify and implement process improvement interfaces between departments in the NCC to improve customer trouble resolutions. Acted as an advisor to upper management when changes needed to be made in the NCC to meet financial goals, saving in overtime and combining resources.Managed 6 Tier1 Specialists and 19 hourly union employees.Created multiple Work Instructions to ensure proper procedures and promote teamwork between various departments.

•Responsible for 24 / 7 surveillance and maintenance for Verizon public switched telephone network. Concentration: GTD-5, DCO, EWSD, and DMS-10 technologies.•Performed trend analysis and direct the activities of field technicians to resolve service affecting and potential service affecting conditions.•Provided technical solutions and Tier I level support to the Central Office field operations, by making network improvement recommendations to resolve switching and transport abnormalities… Show more •Responsible for 24 / 7 surveillance and maintenance for Verizon public switched telephone network. Concentration: GTD-5, DCO, EWSD, and DMS-10 technologies.•Performed trend analysis and direct the activities of field technicians to resolve service affecting and potential service affecting conditions.•Provided technical solutions and Tier I level support to the Central Office field operations, by making network improvement recommendations to resolve switching and transport abnormalities for the Verizon West Network.•Created and implemented procedure to follow-up, request status, and escalate chronic and simplex conditions within the Transport and Switching Network. •Lead project developer of an automated Storm Report tool to monitor Central Office battery voltage.•Rotational assignment in Customer Operations Supervising 19 CZT's Portland and Port Lavaca, TX. Show less

•Led 40 Marines as United States Marine Corps Section Leader.•Maintained, repaired, and performed preventative and corrective maintenance on Precision Approach and Area Surveillance RADAR, Processor Display Systems, and Magnetic Tape Units for airfield and traffic control.•Participated in by providing technical assistance during Naval Research and Development inspections, and made authorized modification changes to ATC RADAR systems.