Adrian Anunziata Email & Phone Number

Christchurch Metropolitan Area

Auckland, New Zealand

Joined the Data Protection team supporting backup related tools such as NBU, Veeam as well as Zerto and some VMWare activities, both in Commercial and Government environments.

Auckland, New Zealand

Joined the NBU team as technical adviser and implementer for a set of remediation activities to improve service offering as well as reduce backlog.

Auckland, New Zealand

ICT project manager for small to medium projects, mostly on the networks arena. Budget ranges from 3 to 50k. Usual duties as tracking budget and timesheets, produce reports and present results to stakeholders.

Auckland, New Zealand

Leading the Data protection services team, composed of 5 team members and covering about 2300 clients in 4 different platforms. Responsible for ensuring SLAs are met, assist customers with technical queries both BAU and design, Ensure change management process is adhered to, people management and development (upskilling and cross training), infrastructure forecast, hardware purchase advise, metrics reporting, recommend and implement improvements to the new services, assist to resolve major incidents and further reporting.

Auckland, New Zealand

Leading the current BUR team (3 persons) for the SMG area (circa 20 persons) in terms of technology and strategy-wise.

Auckland, New Zealand

Backup and Recovery Specialist for the Symantec/Veritas technologies, mostly focused in NBU. Environments ranging from few TB with tapes in one DC to 4 DCs across NZ and AU, sizing about 600 clients spread throughout 7 master servers and 10 media servers, billing close to 35 TB a month (for the largest customer)

Team Leader for the Storage and Backup and Recovery service line. Requested to lead a high performance team (Architects, SMEs and senior SAs). Daily tasks were:- Setup and track career path as a career coach, ensuring up-skilling and full certification as agreed (IT Architect, Specialist or product)- Account management support, involved in 2ib meetings (phone or face to face), audits, daily operations, major incidents and financial analysis.- Process improvements thru VSM or best practices- Project coordination from the service line end, including MS Project documentation- Track down Disaster Recovery Exercises execution and successfulness.- Stakeholder management on project delivery, either internal or external customer.- Assign daily work, set-up tech-talks for coaching purposes- Metric review and implementation, as well as analysis (time management)Activities were required for a single customer team, with 3 DCs, around 1500 clients, 2 PB of assigned storage, including VTLs for TSM.

Olivos, Buenos Aires

Started at Application Hosting Services as a Team Leader for Financial accounts (Canada, US and Germany accounts).My first assignment was to be the Single point of contact for the customer on every enquiry he may have. Also, improve KPI levels, lower the amount of escalations, provide human leverage to the team while all projects reached successful completion. After that, a 30-60-90 days program was developed to set all metrics under BAU levels, as well as overtime usage and claim control, fulfilling the center’s efficiency objectives. Scoping of new services and resource planning were critical in this role. Account management support, involved in 2ib meetings, audits, daily operations, major incidents and financial analysis. Contact different vendors (RSA, IBM, Microsoft) for any issue ongoing or escalation.The technologies involved were: MQ, Webmethods, Datamirror, Domino, Exchange, SAP Basis (addendum due to small amount of SAs)Activities were required for a Multi customer team, with several DCs, around 300 clients, 24/7 schedule.

Olivos, Buenos Aires

Switched to Storage workstream to provide support to pool manager, by providing team leadership at the financial accounts of the center. The team was formed by 50 administrators, worldwide coverage, 24/7 shift, ~200 monthly incidents, ~100 monthly changes and ~300 CI’s.Tasks were same as former position, with assigned objectives due to pool status.Main objectives were: - Implement new set of metrics- Account management support, involved in face to face meetings, phone weekly cadence meetings, audits, daily operations, major incidents and financial analysis.- Improve issues tracking and general framework- Project coordination from the service line end, including MS Project documentation- Ensure IT certifications for SAs (achieved 20% of certified SAs from 0 in a year)- IT Specialist certification planning (10 SAs)Several storage projects ongoing such as Firmware upgrade for all Basel and East Hanover environments (bot for SVC and NAS), as well as driving Value Transformation Framework’s (VTF) implementation throughout the service line for Novartis. All NAS’ environments are being validated as well to prevent future capacity issues (capacity mgmt. not in place).Hard HR managerial training provided. Promotion and salary as well as HR escalation (where legally possible), including team members forecast (re-deployment model implemented with 30% efficiency implemented)DBA Novartis’ de-transition added to my current workload due to DBA and STG management fusion, as well as some SDM tasks.

Olivos, Buenos Aires

Changed account to provide support to pool manager, by providing technical knowledge and team leadership. The team was formed by 29 administrators, 5 accounts, 24/5 shift, ~3000 monthly incidents, ~100 monthly changes and ~5000 CI’s.Job role continued to be the same, although specific objectives were assigned due to pool status.They included but not limited to: - Improve pool metrics (SLA)- Account management support, involved in 2ib meetings, audits, daily operations and financial analysis.- Reduce amount of Major Incidents, as well as on call activation due to proactive tuning of environments.- Project coordination from the service line end, including MS Project documentation- Improve administrator’s effectiveness. - Improve customer satisfaction.- Schedule yearly education plan- Implement new working methodology (GDF)

Team Leader for the Backup and Recovery team, compound by 72 team members, ~9000 Ci’s, ~40 DCs ~4200 monthly incidents, ~150 monthly changes for FDA & SOX regulated account.My tasks were:- Ensure SLA & Improve cust-sat- Account management support, involved in 2ib meetings, audits, daily operations, major incidents and financial analysis.- Analyze and detect candidates for job openings (with recruiting agents)- Project coordination from the service line end, including proprietary format documentation.- Capacity planning- Performance benchmark and provide feedback to the SA by 1:1 meetings- HR Follow up (career plan, PIP)- Schedule yearly education plan and technical certifications- Provide feedback to people manager for assessment

Olivos, Buenos Aires

- Dispatcher/Team coordinator for the Asia Pacific team at an FDA regulated account, leading a 12 member’s team with 60 master servers and 300+ clients, in parallel as backup administrator.- B&R Senior administrator. During this time, along with leading the team, I’ve managed the technical transformation for Australia (Backup Exec), Singapore (NBU) and India’s (Netbackup) backup environments (18 master servers, ~100 clients) in order to reach SLA contract levels, never reached prior to transition.

- Backup and recovery administrator, providing first and second level support for customer requests and problem resolution, involving hardware, software and applications.- Ensure SLAs/SLOs are met, under ITIL and high quality practices.- Proper ticket handling and update (BMC Remedy)- Provide support for different projects, new implementations, hardware refresh, etc.Backup tools used: Backup Exec, Netbackup, TSM, ArcServe, HP Data Protector y EMC Legato Networker.Technologies involved: WINTEL/AIX servers, DB’s (Oracle, SAP, SQL), mail files (lotus).Hardware: HP, IBM, Quantum

Buenos Aires

Junior SAP ABAP Developer

Santander Y Alrededores, España

- Post-sales consultant. This job includes:- ERP Implementation- Setting server’s parameters- Internal programs development (taxes, sales)- User’s educationThis job included a 6 months trip to Spain in which the work was performed at customer’s offices, strengthening my skills on how to deal with direct customers and how to work in a pressure environment

Buenos Aires

All IT environment was assigned to me for maintenance, tunning and improvement. Prior infrastructure included Win NT based servers and migration ended with Win 2003 based servers as well as Linux (red hat) based servers. TCP/IP, ISP and fixed telephony were assigned to the department as well, which involved annual budget, providers negotiations and claims, Project implementation (new base software)

Buenos Aires

Team leader and shift coordinator, with up to 14 persons in scope and 600 internal clients.