Adrian Anunziata Email & Phone Number

Christchurch Metropolitan Area

Auckland, New Zealand

Joined the Data Protection team supporting backup related tools such as NBU, Veeam as well as Zerto and some VMWare activities, both in Commercial and Government environments.

Auckland, New Zealand

Joined the NBU team as technical adviser and implementer for a set of remediation activities to improve service offering as well as reduce backlog.

Auckland, New Zealand

ICT project manager for small to medium projects, mostly on the networks arena. Budget ranges from 3 to 50k. Usual duties as tracking budget and timesheets, produce reports and present results to stakeholders.

Auckland, New Zealand

Leading the Data protection services team, composed of 5 team members and covering about 2300 clients in 4 different platforms. Responsible for ensuring SLAs are met, assist customers with technical queries both BAU and design, Ensure change management process is adhered to, people management and development (upskilling and cross training), infrastructure.

Auckland, New Zealand

Leading the current BUR team (3 persons) for the SMG area (circa 20 persons) in terms of technology and strategy-wise.

Auckland, New Zealand

Backup and Recovery Specialist for the Symantec/Veritas technologies, mostly focused in NBU. Environments ranging from few TB with tapes in one DC to 4 DCs across NZ and AU, sizing about 600 clients spread throughout 7 master servers and 10 media servers, billing close to 35 TB a month (for the largest customer)

Team Leader for the Storage and Backup and Recovery service line. Requested to lead a high performance team (Architects, SMEs and senior SAs). Daily tasks were:- Setup and track career path as a career coach, ensuring up-skilling and full certification as agreed (IT Architect, Specialist or product)- Account management support, involved in 2ib meetings.

Olivos, Buenos Aires

Started at Application Hosting Services as a Team Leader for Financial accounts (Canada, US and Germany accounts).My first assignment was to be the Single point of contact for the customer on every enquiry he may have. Also, improve KPI levels, lower the amount of escalations, provide human leverage to the team while all projects reached successful.

Olivos, Buenos Aires

Switched to Storage workstream to provide support to pool manager, by providing team leadership at the financial accounts of the center. The team was formed by 50 administrators, worldwide coverage, 24/7 shift, ~200 monthly incidents, ~100 monthly changes and ~300 CI’s.Tasks were same as former position, with assigned objectives due to pool status.Main.

Olivos, Buenos Aires

Changed account to provide support to pool manager, by providing technical knowledge and team leadership. The team was formed by 29 administrators, 5 accounts, 24/5 shift, ~3000 monthly incidents, ~100 monthly changes and ~5000 CI’s.Job role continued to be the same, although specific objectives were assigned due to pool status.They included but not.

Team Leader for the Backup and Recovery team, compound by 72 team members, ~9000 Ci’s, ~40 DCs ~4200 monthly incidents, ~150 monthly changes for FDA & SOX regulated account.My tasks were:- Ensure SLA & Improve cust-sat- Account management support, involved in 2ib meetings, audits, daily operations, major incidents and financial analysis.- Analyze and.

Olivos, Buenos Aires

- Dispatcher/Team coordinator for the Asia Pacific team at an FDA regulated account, leading a 12 member’s team with 60 master servers and 300+ clients, in parallel as backup administrator.- B&R Senior administrator. During this time, along with leading the team, I’ve managed the technical transformation for Australia (Backup Exec), Singapore (NBU) and.

- Backup and recovery administrator, providing first and second level support for customer requests and problem resolution, involving hardware, software and applications.- Ensure SLAs/SLOs are met, under ITIL and high quality practices.- Proper ticket handling and update (BMC Remedy)- Provide support for different projects, new implementations, hardware.

Buenos Aires

Junior SAP ABAP Developer

Santander Y Alrededores, España

- Post-sales consultant. This job includes:- ERP Implementation- Setting server’s parameters- Internal programs development (taxes, sales)- User’s educationThis job included a 6 months trip to Spain in which the work was performed at customer’s offices, strengthening my skills on how to deal with direct customers and how to work in a pressure environment

Buenos Aires

All IT environment was assigned to me for maintenance, tunning and improvement. Prior infrastructure included Win NT based servers and migration ended with Win 2003 based servers as well as Linux (red hat) based servers. TCP/IP, ISP and fixed telephony were assigned to the department as well, which involved annual budget, providers negotiations and claims.

Buenos Aires

Team leader and shift coordinator, with up to 14 persons in scope and 600 internal clients.