Callum Lowe Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Working at Revera as a Service Desk analyst I have had a great experience being exposed to a a large New Zealand company. This role has significantly helped increase my social skills and build a core foundation for my IT career to come. While in my role I became a subject matter expert for a major client: As a result of my hard work and company knowledge, I became a SME for one of our main clients. This meant that I was trusted to deal with escalations and issues, and that I was known as a key advisor and point of reference for colleagues. I also created robust knowledge base documents: By using my strong company knowledge and my ability to streamline processes and maximise efficiencies, I created a set of knowledge base documents for other staff to rely on. This meant that they always had a correct and thorough source of information to refer to. Being a valued member I regularly exceeded expectations in my role with regards to my KPIs, as a result of my ability to learn quickly, form strong and effective relationships with clients and consistently go beyond the call of duty to deliver quality results. Key Responsibilities in my role: Providing both Tier 1 and Tier 2 level support for a multitude of government and commercial clients Answering phone calls and logging emails professionally in accordance with SLAs and correctly triaging tickets Effectively collaborating with multiple teams and vendors to ensure timely ticket resolution Assisting with priority incident and alert management

Auckland, New Zealand

When I first started working at MyRepublic NZ I was working full time hours while also studying full time. Towards the end of my Tertiary education at Techtorium this role allowed me to transition directly into the IT industry and help me kickstart my Career. While I was at MyRepublic I was lucky enough to play a key role in the major launch of the national Gigabit broadband launch. Being in Customer Service I helped to pioneer front-end troubleshooting. In doing so, I proved myself to be an innovative and hard-working professional who worked collaboratively as part of a team. Key Responsibilities in this role: Dealing with a variety of jobs from technical support and broadband provisioning to billing Professionally handling customer queries over the phone, email and social media Displaying flexibility and an ability to think on my feet in order to solve problems

Auckland, New Zealand

Level 6 Diploma In Networking And Security, Active Directory

Activities and Societies: Student Class rep and Volunteer for Introduction to Computer Engineering (ICE) Course Lab AssistantModule 1.

Level 5 Diploma In Pc Support

Activities and Societies: Volunteering for Introduction to Computer Engineering (ICE) Course Lab AssistantModule 1: PC Hardware, Software.

Education record

Activities and Societies: Ventures, Tennis, Learning Support MentorDuring my high school Education I achieved NCEA level 1,2,3.