• Provided advanced technical support to resolve IT and network problems in Apple (MacOS and OSX) and Windows based systems.• Solved and tracked incidents using the Atlassian stack (Jira, Confluence).• Documentation of procedures to be carried out for each client.• Maintained and upgraded systems to ensure optimal performance using scheduled automated scripts.• Established data backup and recovery procedures for traffic and general network logs.• Assisted clients with initial inquiries, and directed them to the appropriate services or staff.• Managed simple MySQL databases used by the company in order to provide assistance with repeating queries or data manipulation.• Configure and manage local and wide networks for seamless communication using SONOC advanced routing, traffic management, bilateral management, billing, quality monitoring, fraud control, cloud-based SBC and switching, as well as many others.Technology Stack and Skills:• Windows Server 2016• Salesforce basic administration tasks• Apple (MacOS and OSX) administration• Windows 7/10/11 administration• Jira, Confluence and other project tracking tools• MySQL Databases

• Provided computer/IT assistance service to Hub members.• Managed the networking platform, in order to manage users, permissions, routes, security policies based on company requirements.• Assisted clients with initial inquiries, and directed them to the appropriate services or staff.• Managed simple MySQL databases.Technology Stack and Skills:• Apple (MacOS and OSX) administration• Windows 7/10/11 administration• Jira, Confluence and other project tracking tools• MySQL Databases• Agile methodologies

Attract new customers.Build loyalty and keep customers already captured.Solve all kinds of technical and financial incidents.Provide technical support, functions of a specialist telemarketer.Monitoring of clients and updating of databases.