- The assigned key point of contact for top tier accounts- Responsible for entire account ownership: client advocacy, retention, and growth- Onboarding/implementations of new clients- Build & maintain strong relationships at all client contact levels - Act as a trusted advisor and leader for my clients & anticipate emerging client needs- Lead client executive leadership quarterly business reviews- Develop the scope of work for product enhancements- Create & present system training for clients- Ability to quickly grasp & explain technological business concepts

I am a Senior Analyst on the Revenue Cycle team supporting Roche Coaguchek Patient Services.

Subject matter expert supporting the Revenue Cycle team for Roche Coaguchek Patient Services.

Inbound customer service specialist with Roche Diabetes Care.

-Inbound call center for Roche Health Solutions-Place patient orders for Coaguchek and Roche Insulin Delivery Systems-Take billing and insurance calls -Manage the automatic delivery program

-Specimen processing-Sorting and shipping clinical laboratory specimens for outside testing-Providing information on available testing and requirements-Entering results within designated turn around time

-New account opening-Loans-Investments

New and Used Car Sales

-Home, Auto, and Life Insurance Sales-Small Business Insurance Sales-Managed 1 Employee

-Client Trouble shooting and problem solving-Sales support-Spotlight account management-New associate training

Hematology lab testing ELISA testing for various diseases