Technical SME for CAE's Flight Plan Manager, overseeing the migration of CAE's Flight application suite across cloud environments.Led testing and documentation efforts for new releases and compatibility between new systems and current integrations.Conducted in-depth data analysis to ensure integrity and accuracy within the application environment, improving system reliability and performance.

Led a team in an Agile environment to successfully migrate the university's web content from Sitecore to Drupal CMS.Streamlined workflows and facilitated knowledge transfer, resulting in a more efficient and effective content migration process.

Provided IT support to students and staff, managing and maintaining IT hardware and resources, enhancing the overall IT support experience.

Served as Technical SME for Sabre Flight Plan Manager, managing the technical aspects of application installation and upgrades.Ensured customer satisfaction by delivering tailored solutions and resolving complex technical issues.Conducted rigorous testing and documentation of new releases, driving continuous improvement in system functionality and user experience.

Provided advanced support for Sabre Crew Management solutions, analyzing and resolving data issues to ensure accuracy.Collaborated with internal teams to align product features with customer needs, enhancing the application’s performance and reliability.Maintained a healthy application environment by tracking routine maintenance tasks and executing necessary actions.

Managed VM administration over Oracle VSphere, providing L1 support for Linux Virtualization solutions (NX NoMachine, Citrix MFU).Diagnosed and resolved technical hardware and software issues for enterprise clients, particularly within the Microsoft Office Suite.Improved client satisfaction by delivering prompt and effective technical solutions, ensuring minimal downtime and disruptions.

Delivered remote technical support for IBM software, hardware, and solutions, supporting end users across North America, EMEA, and AP.Led the installation, upgrade, and deployment of product upgrades and software patches, ensuring seamless transitions and minimal impact.Collaborated with support operations to prioritize and resolve issues within defined SLA, enhancing service delivery.Performed L1 administrative tasks on client user accounts and email accounts, maintaining high levels of security and user satisfaction.