Business Analyst -CR team member for the project CMS for pioneer telco firm in Malaysia to promote products and offers across multiple broadcast platform.-Analyse customer requirement, translate requirement in system design.-Translate client business requirements into solution with application team for campaign management system.-Analyse feasibility of the new business requirement based on the solution blueprint.-Design solution according based on the client requirement.-Change request delivery timeline planning (end-to-end). CRM Designer-Successfully delivered a batch of interfaces to be integrated with other BSS systems.-Tracked and managed scope of the interface to be delivered using agile methodology.Project Management Officer-Project Team member for the implementation of new nationwide CMS system for one of the leading telco company in Malaysia to promote products and offers via 3 campaign capabilities across multiple broadcast platform. -Responsible in tracking Overall Project Tasks and Statuses.Business Analyst/Software Tester-Drove, Managed and executed SIT and UAT on the Change Request that has been built and ensured the CRs deliver as per planned.-Captured user requirement during UAT sessions and analyse the feasibility of the new business requirement in a technical point of view.-Collaborate with application team on captured user requirement and design for solutions.-Developed Test Cases and scenarios for SIT, UAT and regression test.-Troubleshot defects and proposed solutions to application team.-Managed and guided users during UAT sessions, responded and advised on enquiries from users.-Successfully delivered many projects as a tester such as CMS DM Phase 1 & 2, EMA upgrade, GST project, Inventory distribution flow, home wifi plan and multiple package creation with Quote. -Tracked and troubleshot defects raised by users as a defect lead during UAT sessions.

Testing Team, My job scopes are cross browser testing, system integration testing, user acceptance test and regression test. I test on the system based on test scenario that prepared by other members.