Adrian Cepeda Email and Phone Number
Adrian Cepeda work email
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Adrian Cepeda personal email
IT Professional with 14 years of experience in Systems and Networking in the higher education sector, and over 2+ years in the hospitality industry. Experienced in Desktop Hardware and Software, Systems Imaging and Deployment, Network Infrastructure (wireless, wired, firewalls, switches), Servers (physical and virtual), Backups, O365 and Google Workspace, Voice Systems (Cisco Call Manager/Unity, Call One UC/CCA), A/V (Projectors, TV’s, Audio), and Service Desk (Service Now, Spiceworks). In my past work experiences, I have exemplified excellent communication, project management, and leadership skills. Emphasis is placed in working well on my own as well as with the team. I have a desire to continually learn, grow and share knowledge with my peers, as well as a passion working with current and new technologies.
Gibsons Restaurant Group
View- Website:
- gibsonsrestaurantgroup.com
- Employees:
- 584
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Information Technology Support ManagerGibsons Restaurant GroupChicago, Il, Us
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Technology Specialist IiGibsons Restaurant Group Oct 2021 - PresentChicago, Illinois, United StatesOversee 15 restaurant locations throughout the Chicagoland area by traveling or through remote services, focusing on the installation, maintenance, and upgrading of the following: POS (Point of Sales), Telephony (Call Center & Restaurant Phones), A/V (Audio/Video), PC Hardware and Software (Software deployment & Imaging), Networking and Surveillance. Resolve tickets through the Spiceworks Service Desk in various subjects, including but not limited to Desktop Support, Systems/Networking, Restaurant Technology, and Onboarding/Offboarding. Update and create documentation/SOPs (Standard Operating Procedures) for internal and external processes. Contribute in training teammates and end users in various IT processes.
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Network/Systems EngineerRoosevelt University Mar 2020 - Aug 2021Responsible for level 2/3 ticket incidences using Service Now. Maintained select physical and virtual servers through VMWareTroubleshooted O365 email login issues and on-prem active directory sync errorsOverseen employee/student on and offboardingAssigned phone extensions, voice mailboxes, and call center profiles through Cisco voice systems Determined needed network configurations for security and stability Created documentation and training material for other team members -
It Director (Network Services/Technical Support)Robert Morris University - Illinois Jun 2013 - Mar 2020Chicago, Illinois, United StatesManaged a team of IT professionals that implemented and executed technology initiatives, which includes areas of: Classroom Technology, Desktop Support, Help Desk, Systems, and Networking. Created and updated documentation, procedures, and training programs. Performed data backups of critical systems and maintained an off-site disaster recovery site. Assisted with questions/issues submitted through the trouble ticketing system.*Assumed the tasks from the Network Specialist position. -
Network SpecialistRobert Morris University - Illinois Mar 2010 - Jun 2013Chicago, Illinois, United StatesMaintained routers, switches, firewalls, servers, wireless access points, mobile devices, copiers and printers to ensure that the devices were in optimum working order. Completed a daily, weekly, monthly, and quarterly checklist, which included logging into the institutional firewalls daily to monitor for suspicious behavior, verified that each server is optimized/working order, and maintained the condition and uptime of the Virtual/ERP server environment. Inspected and troubleshooted the connectivity of the LAN/WAN institutionally for both private and public networks.
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Computer TechnicianRobert Morris University - Illinois Sep 2007 - Mar 2010Chicago, Illinois, United StatesResponsible for network printers, desktop maintenance (Mac and PC), and imaging throughout the campus with the needed software. Assisted the students/faculty/staff with any technical support, which included orientation of any Microsoft Office programs, Online accounts and services, and other related technical questions.
Adrian Cepeda Education Details
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Higher Education/Higher Education Administration
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Bachelor Of Applied Science, Computer Networking
Frequently Asked Questions about Adrian Cepeda
What company does Adrian Cepeda work for?
Adrian Cepeda works for Gibsons Restaurant Group
What is Adrian Cepeda's role at the current company?
Adrian Cepeda's current role is Information Technology Support Manager.
What is Adrian Cepeda's email address?
Adrian Cepeda's email address is ac****@****elt.edu
What schools did Adrian Cepeda attend?
Adrian Cepeda attended Robert Morris University - Illinois, Robert Morris University - Illinois.
Who are Adrian Cepeda's colleagues?
Adrian Cepeda's colleagues are Marc Rafac, Vikash Kumar, Anthony Lomanto, William Miller, Andres Rosado, Eliana Crabb, William Miller.
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