• Reduced store shrinkage by 78% in 2013 ($140k) by investigating internal/external fraud• Compiled a NW regional database of charge-backs and documented M.O. to prevent future losses.• Assist cash room with collecting, processing, and distributing roughly $70,000 in cash each day• Ensure security and privacy of information through education, compliance, and resolution of issues• Implement new technology and processes on the sales floor and monitor adoption by all employees•… Show more • Reduced store shrinkage by 78% in 2013 ($140k) by investigating internal/external fraud• Compiled a NW regional database of charge-backs and documented M.O. to prevent future losses.• Assist cash room with collecting, processing, and distributing roughly $70,000 in cash each day• Ensure security and privacy of information through education, compliance, and resolution of issues• Implement new technology and processes on the sales floor and monitor adoption by all employees• Diffuse escalated customer situations and provide resolution in a timely and effective manner Show less

• Researched and presented recommendations for creation of an iPad app to senior level management• Consistently exceeded sales goals by coaching team and creating a suit product knowledge manual• Reduced suit shrinkage by 13% through sensor audits and partnership with stock, CS, and LP teams• Analyzed sale trends to efficiently merchandise products and expand suit business• Managed social media presence for the men’s department

• Proposed and created social media role to market grand opening, driving over $750k in volume• Developed the Flagship Rack's social media account gaining over 1,000 followers for opening month • Leader in teaching, coaching, and troubleshooting during the introduction of Mobile POS devices• Supported CS, Menswear, Shoes, Accessories, Women’s Apparel, Logistics, and LP teams• Invited over 500 customers to join our Rack Insiders mailing list• Directed 50 customers into… Show more • Proposed and created social media role to market grand opening, driving over $750k in volume• Developed the Flagship Rack's social media account gaining over 1,000 followers for opening month • Leader in teaching, coaching, and troubleshooting during the introduction of Mobile POS devices• Supported CS, Menswear, Shoes, Accessories, Women’s Apparel, Logistics, and LP teams• Invited over 500 customers to join our Rack Insiders mailing list• Directed 50 customers into Nordstrom loyalty program in 2011 and created over 30 new relationships. Show less

• Co-founded the Global Business Perspectives Series with the UW Global Business Center and AEISEC• Promote the CISB brand through media, inter-organization partnerships, and corporate outreach• Design and manage the CISB program website, streamlining internal and external communication