A senior Operations Manager with commercial experience of successfully devising, managing and coordinating the activities of various departments concerned with the production, pricing, sales, and distribution of products & services. Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.Major Achievementso Project Director for implementation of group software management tool that included commercial negotiations that reduced overall costs by 20%o Created work flow processes for a large UK wide response desk that could be managed by a small dedicated teamo Established and recruited industry accredited field engineers to create a remote support team across the UKo Created a benchmarking tool for monitoring Key Performance Indicators which reduced operating costs and improved customer efficiencyo Devised and delivered training courses for benchmarking tools sponsored by the executive Board within large organisation as part of the business strategy for cost efficiencieso Part of the service delivery team responsible for creating a £M support desk to States of Guernsey Public Sector