Adrian Cunningham

Adrian Cunningham Email and Phone Number

Head of Workforce Optimisation and Care Platform Operations @ TPG Telecom
Sydney, NSW, AU
Adrian Cunningham's Location
Sydney, New South Wales, Australia, Australia
Adrian Cunningham's Contact Details

Adrian Cunningham personal email

About Adrian Cunningham

Contact Centre leader experienced in leading high performing teams to deliver outstanding customer/employee experience.Extensive background in creating and executing strategies in an operational / contact centre environment.Experience leading major programmes of work to optimise all operations through: -• Simplification & optimisation.• Work force management • Speech IVR • Chat bots • Automation• Digitisation• Reporting & insights• Contact Centre technology delivery

Adrian Cunningham's Current Company Details
TPG Telecom

Tpg Telecom

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Head of Workforce Optimisation and Care Platform Operations
Sydney, NSW, AU
Website:
tpgtelecom.com.au
Employees:
5481
Adrian Cunningham Work Experience Details
  • Tpg Telecom
    Head Of Workforce Optimisation And Care Platform Operations
    Tpg Telecom
    Sydney, Nsw, Au
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  • Tpg Telecom
    Head Of Workforce Optimisation & Care Platform Operations
    Tpg Telecom Sep 2021 - Present
    Sydney, New South Wales, Australia
    Leading all TPG Telecom group workforce operations, and contact centre platforms.Focused on optimisation and containment through Voice AI, IVR, Chatbots, Automation (UiPath), Chat & Async Chat.
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  • Vodafone Australia
    Head Of Customer Care Wfo, Platforms & Technology
    Vodafone Australia Jun 2020 - Sep 2021
    Sydney, New South Wales, Australia
    View
  • Westpac
    Head Of Westpac Group Consumer Customer Care
    Westpac Jul 2018 - Jun 2020
    Sydney, Australia
    Head of Westpac Group, Consumer Contact Centres
    View
  • Citi
    Director Customer Service Operations Australia
    Citi Jan 2009 - Jul 2018
    Sydney
    I lead the CitiBank consumer customer service operations for all Citi products in addition to all our seven partner brands, across four sites in Australia, Philippines and India.Delivering large scale voice, social media, chat and email customer service to eight different business lines.
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  • Citi
    Australia & New Zealand Head Of It Infrastructure
    Citi Jan 2007 - Sep 2010
    I lead infrastructure technology for Australia and NZ
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  • Deutsche Bank
    Infrastructure Manager
    Deutsche Bank Sep 1999 - Jan 2007
    Leading Trading Floor Support, UK Wintel Server Manager, Enterprise Services Manager Deutsche Australia NZ.
    View

Adrian Cunningham Skills

Risk Management Stakeholder Management Vendor Management Call Centers Service Delivery Performance Management Bloomberg Market Data Infrastructure It Strategy Information Security Management Itil Business Analysis Program Management Banking Project Management Project Delivery Governance Leadership Management Outsourcing Change Management Team Leadership

Frequently Asked Questions about Adrian Cunningham

What company does Adrian Cunningham work for?

Adrian Cunningham works for Tpg Telecom

What is Adrian Cunningham's role at the current company?

Adrian Cunningham's current role is Head of Workforce Optimisation and Care Platform Operations.

What is Adrian Cunningham's email address?

Adrian Cunningham's email address is adrian.cunningham@pm.me

What skills is Adrian Cunningham known for?

Adrian Cunningham has skills like Risk Management, Stakeholder Management, Vendor Management, Call Centers, Service Delivery, Performance Management, Bloomberg, Market Data, Infrastructure, It Strategy, Information Security Management, Itil.

Who are Adrian Cunningham's colleagues?

Adrian Cunningham's colleagues are Ed Re, Christopher Taylor, Dante Calatong, Jr., John Mark Jalandoni, Andrew Bull, Paul Lee, Mark John Alastre.

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