All operational aspects of 7 Parks but including creation and lead of new strategic direction post de-merger including:HH Sales Leadership and evolution of function.F &B Offer Leadership of Group function.Hire Fleet addition/growth & evolution.SLT reorganisation and recruitment into roles. Marketing Plans and Brand awareness/strategy .Financial systems & implementation.Park strategic planning for Group.Customer & Team engagement initiatives.Customer… Show more All operational aspects of 7 Parks but including creation and lead of new strategic direction post de-merger including:HH Sales Leadership and evolution of function.F &B Offer Leadership of Group function.Hire Fleet addition/growth & evolution.SLT reorganisation and recruitment into roles. Marketing Plans and Brand awareness/strategy .Financial systems & implementation.Park strategic planning for Group.Customer & Team engagement initiatives.Customer Experience evolution and delivery of enhanced service standards.Cost base contraction and control.Profitability and margin growth across all areas. Show less

Responsible for all aspects at 16 Holiday Park Locations across England, Scotland & Wales and managing the General Managers of each all contributing to c.£85M T/o .and driving numerous Financial and Qualitative KPI's.

Deliver executive-level leadership and setting agenda for standards/customer experience across operation.Developed plans for enhancing operational hospitality effectiveness, implemented new management and team structures and promoted brand with an aim to carry out best operational benefits.Supervise a highly skilled team of over 250 team members and 17+ HOD's to maintain the income flow from the business that resulted in ensuring the effective growth of the… Show more Deliver executive-level leadership and setting agenda for standards/customer experience across operation.Developed plans for enhancing operational hospitality effectiveness, implemented new management and team structures and promoted brand with an aim to carry out best operational benefits.Supervise a highly skilled team of over 250 team members and 17+ HOD's to maintain the income flow from the business that resulted in ensuring the effective growth of the organisation.Produce appropriate advice to initiate and develop the disciplines of process, procedures, regulatory & internal compliance.Play an integral role in managing large scale diverse operation, with significant turnover per annum to attain the maximum business return.All necessary regulatory compliances associated with large multiple location/s. Delivered consistent and above average qualitative measures across all service platforms inc NPS/eNPS Trustpilot/Trip Advisor & internal service non Financial KPI's.Significant development in Team retention & Reward & Recognition development leading to enhanced employee NPS performance Credible and repetitive internal Team development and progressionKey Contributions:Established and retained highly empathetic long term relationships through identifying and resolving customer’s issues that resulted in achieving excellent customer satisfaction scores.Management of systems and controls that pushed business to Ebitda levels to £6M+ annual profitability.Collaborated with Sales team to identify and foster further sales opportunities through promotion and selling the business to customers that increased business revenues.Steered efforts towards executing capital investment programme, significant growth YOY and a business now with significant stakeholder value. Show less

Attained bottom-line results and objectives through leading a team of over 200 employees at one of the groups larger more critical businesses in the group.Led and managed the highly skilled sales teams, HOD’s and retail operations to optimise annual sales profit, expand the business, and increase the revenue of the business unit.Key Contributions:Supplied exceptional customer service and provided high-level customer support through motivating operations team at the… Show more Attained bottom-line results and objectives through leading a team of over 200 employees at one of the groups larger more critical businesses in the group.Led and managed the highly skilled sales teams, HOD’s and retail operations to optimise annual sales profit, expand the business, and increase the revenue of the business unit.Key Contributions:Supplied exceptional customer service and provided high-level customer support through motivating operations team at the destination meeting the 100% customer satisfaction and retention.Strategically positioned as the main point of contact to control business operations and profit and loss. Show less

Directed all the activities regarding nine-holiday parks across major geographical areas along with drafted and submitted progress reports to CEO a member of senior management team for that organisation.Supplied necessary support to general managers through ensuring the availability of a diversity of products and services, including food, wet bar, shop, and leisure facilities.Conducted capital development programmes to invest funds for accommodating holiday park operations… Show more Directed all the activities regarding nine-holiday parks across major geographical areas along with drafted and submitted progress reports to CEO a member of senior management team for that organisation.Supplied necessary support to general managers through ensuring the availability of a diversity of products and services, including food, wet bar, shop, and leisure facilities.Conducted capital development programmes to invest funds for accommodating holiday park operations furthering business objectives. Identified, recruited, and trained potential employees to build a professional team.Led cost-effective management of all elements compliant with company’s policies ensuring delivery to the customer.Achieved all financial, conceptual, and phasing objectives according to company’s guidelines; headed the process of specified capital expenditure with the directions of CEO, CFO and OD.Key Contributions:Maximised sales, customer service, and organisational profitability through creating annual business plans and selling of holiday’s homes across all sites along with disciplines and functions.Imitated and implemented food operation concept that planned for future similar investment leading to significant year over year revenue growth.Surpassed guest and owners’ expectations by delivering exceptional services and direct reports as well as hired and trained GM’s and department heads to receive best feedback.Displayed exceptional customer service expertise to deliver proactive resolutions to customer’s issues and position the company as a brand of choice delivered through people, resulting in achieving the highest customer service and survey scores across the group.Introduced sales strategic and tactical action plans to manage a turnover of £48M equating to successful regional ebitda of £14.5M, & achieve desired business needs at all levels within a commercial organisation. Headed diverse employees of 850 within that region with full P&L responsibility. Show less