Adrian Herrera Email & Phone Number

Tampa, Florida, United States

• Content creation, organization, and copywriting of social media posts and campaigns for various platforms as well as troubleshooting the Hillsborough County Public Library Co-Operative website.• Videography and photography duties including the photographing and recording of events, head shots, and the creation of video and photographic content for branding implementation. • Track monthly social media statistics for primary Hillsborough County Public Library social media pages and individual branch library pages.• Document press mentions of the library and its events in daily statistics.• Troubleshooting branding utilized within the library branches and answering customer inquiries.• Recommend hardware and software upgrades to library administration.

Tampa, Florida, United States

• Provided customer service and managing patron accounts in accordance with library policy, including troubleshooting, registration, promoting library services and related platforms, and collaborated with coworkers for special projects in service of the specific branch and system as a whole.• Aided patrons in their use of various library databases and services, including OverDrive/Libby, Adobe Acrobat, Microsoft Office Suite, Hoopla, and more both on desktop and laptop computers as well as on mobile devices.• Executed passport applications, deposits, and mail preparation of finished applications in accordance with the required Acceptance Agent trainings. • Adept in Polaris 6.0, Polaris 6.7, Oracle EBS, Polaris Leap, Outlook, and Microsoft Teams.• Created promotional displays to increase circulation, bring attention to library services, and increase patron interactivity and satisfaction.• Taught associates on how to properly check in GoPro cameras in accordance to library policy.

Tampa/St. Petersburg, Florida Area

• Circulation processing and organization• Performed daily clerical work, including updating delivery documentation• Provided stellar front-line customer service outside of job description• Assisted the Hillsborough County Emergency Operations Center in their COVID-19 testing sites• Translated and assisted with Spanish-speaking patrons for the benefit of library staff and customers on technical and collection questions.• Approved in County-specific training courses, including Shelter Support training

Tampa, Florida, United States

• Styles: Portraiture, Artistic, Glamour• Work with amateur and professional models• Use of equipment such as tripods, lighting set ups, and image editing software• Provided cinematographic and camera assistance to various videographers and filmmakers for their projects

Seffner, Florida

• Utilized internal company applications, Microsoft Office applications, and Adobe Acrobat.• Received files from various clients, marked them to be worked on by team members or suspended them from the internal application.• Communicated via e-mail with various departments within the organization.• Created templates and samples for various clients.

Seffner, Florida

• Formatted, proofed, and audited files ranging from documents and .PDFs into Word documents, text and audio files for the vision impaired. • Updated automated forms needed for formatting.• Created templates for automation staff.

28152 Paseo Drive #100, Wesley Chapel, Fl

• Assisted customers on the phone and in-person with inquiries related to product, memberships, reservations.• Recommended products to customers based on their unique interests, up-sell items in conversations.• Organized, cleaned, shelved, and sorted aisles and shelves of product.• Involved in annual Vinyl Day events for the store.

27307 State Road 54, Wesley Chapel, Fl

• Operated POS system and assisting staff with phone orders.• Drove to multiple locations on time following state and county traffic laws. • Custodial work.

2345 E Fowler Ave, Tampa, Fl 33612

• Answering phone calls, delivery driving.

18071 Highwoods Preserve Parkway, Tampa, Fl 33647

• Assisted customers through use of POS system• Processed returns• Stocking and freight• Assembly of product including furniture and displays

Bachelor Of Arts (B.A.), Communication, General

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies, 3.51