▪ Develop and maintain data warehouses and data marts▪ Extract, transform, and load (ETL) data from multiple sources into data repositories▪ Develop and implement ETL processes to ensure data quality, accuracy, and consistency▪ Develop data sources and connections between Tableau/Power BI and DWH▪ Create interactive dashboards, reports, and visualizations using BI tools - Tableau/Power BI▪ Optimize and fine-tune existing BI solutions to improve performance and usability▪ Provide technical support and troubleshoot issues related to BI solutions

▪ Primary customer contact for all incoming assigned customer Service Requests (SRs), meeting Oracle's contractual, and technical problem resolution goals▪ Analysis, functional and technical support via Service Request for Fusion HCM Core HR users▪ Troubleshooting/debugging the issues encountered with Fusion HCM (data losses, data corruptions, bugs). Product knowledge, log reading, troubleshooting techniques, knowledge of networks, server configuration, SQL tuning▪ Provide and document solutions, workarounds, and recreation steps to these Service Requests▪ Recommend solutions to customer application questions▪ Ensure that every customer contact is handled with a consummately professional attitude and the highest possible level of follow through▪ Manage customer expectations through the Service Request lifecycle in accordance with Oracle's global standards▪ Contribute to Knowledge Management content creation and maintenance▪ Document business cases for product optimization in order to address customer’s expectations. Proactive attitude in identifying patterns and ask for fixes of the root cause▪ Work closely with development team to diagnose bugs and provide patches/data fixes to customers

▪ Create new stored procedures/tables/reports or change the already existing ones by using SQL Server based on business requirements▪ Monitor the SQL Server Jobs and solve the issues that occur on a daily basis▪ Provide timely and qualitative operational reports, queering multiple databases▪ Analyze the data in order to help the company take better business decisions▪ Automating the process of reporting▪ Improve and maintain data quality▪ Implementing reporting and statistical analysis requirements▪ Create reports and visualizations using Tableau

▪ Managing and developing the team▪ Conducting interviews▪ Implementation of Hoshin Kanri methodology▪ Activity optimization▪ Project monitoring▪ Periodically evaluations of the team and their activity ▪ Training on the job, feedback (and follow up) with the team members▪ Participate at international projects* Starting from September 2019, in charge of the entire strategic planning and strategic activities done by Kruk with a vendor company.* Developing new strategies and new processes in order to optimize the work-flow and also the results

▪ Recruiting the team for the new section – Customer Experience▪ Managing and developing the team members▪ Active monitoring of the teams activity▪ NPS process and reports optimization▪ Project monitoring▪ Periodically evaluations of the team and their activity ▪ Training on the job, feedback (and follow up) with the team members

▪ Monthly, weekly and daily reports▪ Monitoring of results, identifying variables, proposing and implementing actions▪ Evaluating the field visits and quality of cases worked by the agents▪ Ensuring that any action relating to the process of collection is correctly set in the system▪ Monitoring and evaluating the results of the agents▪ Creating and updating the internal procedures, process maps and SIPOCS▪ Creating new reports and checking if they are working correctly▪ Contact person for CRM system updates/modifications▪ Training new colleagues▪ Process, activity and reports optimization▪ Back-up for the manager

▪ Monthly, weekly and daily reports▪ Monitoring of results, identifying variables, proposing and implementing actions▪ Evaluating the field visits and quality of cases worked by the agents▪ Ensuring that any action relating to the process of collection is correctly set in the system▪ Monitoring and evaluating the results of the agents▪ Creating and updating the internal procedures, process maps and SIPOCS▪ Creating new reports and checking if they are working correctly▪ Contact person for CRM system modifications/ updates▪ Training new colleagues

▪ Monthly, weekly and daily reports▪ Monitoring of results, identifying variables, proposing and implementing actions▪ Evaluating the field visits and quality of cases worked by the agents▪ Ensuring that any action relating to the process of collection is correctly set in the system▪ Monitoring and evaluating the results of the agents

▪ Weekly reports▪ Sending notification to debtors▪ Keeping the evidence of the mortgage files and introducing them in our database▪ Keeping the evidence of the insurance policies and introducing them in our database▪ Sending notification to debtors how's insurance policies had expired▪ Creating a database for the debtors notification and keeping it updated▪ Keeping our database updated with the latest files/information received▪ Maintaining the contact and collaboration with all BCR agencies▪ Record keeping of all files for Restructuring Department and introducing them in our database (IT Portal)▪ Keeping evidence of leasing files

▪ Responsible for the location projects▪ Training my team before every project▪ Finding the proper location for our project and renting it▪ Buying gifts for our research participants▪ Checking the questionnaires▪ Making a database whit all the questionnaires▪ Realization of financial returns for all project costs

▪ Project logistics▪ General project presentation▪ PowerPoint presentation▪ English translations