Adrian Kidd Email and Phone Number

Tasks as Senior Incident Analyst:- 2nd level support assistance on Azure technologies for SharePoint Online, Teams and OneDrive. Also delivering basic tasks for Power Automate on flow handling.- Advanced issue handling, queue monitoring and incident assignments and delivering support based on investigation on specific situations for numerous situations such as risk evaluation, group modification, handling and managing instruction, reporting, knowledge base article creations among other tasks.- Meeting planification for implementations on resolutions for various situations such as recurring issues, basic and advanced topics, debates and resolution problematics with other divisions (Messaging, Security, Networking, Legal & Compliance, Information Governance, etc.)

Tasks as Technical Support Analyst:Helpdesk support for Baker Mckenzie offices globally, providing support and developing tasks such as:- Active Directory administration, MAC (modify/add/create) of profiles, accounts, passwords, permissions, distribution lists, etc.- Exchange Management Console (EMC) for managing distribution lists, permissions for send as/send on behalf of, etc.- Office package support- DM support (document library host)- Cisco Jabber troubleshooting- Bluejeans troubleshooting (videoconferencing software)- Mobile Iron administration (mobile devices managing database)- Skype (account creation/modification, troubleshooting)- BM internal applications (BM online, Bakerworld, internal Sharepoint, among others)- Phone and email requests handling and response- On – site support (where applicable)- EMC (Exchange Management Console) performing MAC of mailboxes, permissions, accounts, etc.- Proofpoint management (email firewall software) managing permissions on blocking and allowing email traffic, with additional tasks such as reading server error messages on failed deliveries and such.- Mobile Iron console management for remote devices such as iPhone and iPad- Zscaler Admin portal, managing permissions and allowances to access pages blocked by firewall rules and applying exceptionsAmongst other duties.

Tasks as IAM Analyst:IAM analyst for Accenture internal procedures, security and assessment, developing tasks such as:- Administration and maintenance for Windows Server 2012 R2 (health checks, replication, connectivity, etc.)- Active Directory administration (basic/intermediate level)- Server monitoring through SCOM service alerts- Event and Incident management through Service Now tool under ITIL standards- Creation, revision and renewal/update on processes and troubleshooting/resolution/scope of support documentation

Tasks as Technical Support Agent: OS configuration (windows 7, AS400), Microsoft Exchange email programmes, corporate software installations, account management requests, printers remote configuration, back office (managing mail-boxes answering customers and corporate client’s queries, technical support requests, upgrades, etc.), local technical support & maintenance.Tasks as a Focal Point:(Managing a team of 4 delegates) Coordinating and carrying out administration and reporting tasks on staff development and behaviours, incident reporting, creating and maintaining training and competency records, creation of instruction manuals and guidance for the technical support department, delivery of coaching on processes and procedures and the use of helpful tools.Tasks as an Incident Monitoring Agent/Incident Administrator on AS400 serversRevising system logs and reviewing server audits for AS400 (Renault), user account management, verification and creation of daily activity reports, corporate mailbox management for AS400 technical support , keeping clients up to date, monitoring tools management, creation of transaction profiles CFT/GAFINT, organising and scheduling of work planification via Automator (scheduler), RCA for server AS400 incidents, verification of server parameters, creation of daily server status reports, running client informative sessions

Tasks: OS helpdesk, support for Outlook (97-2010) within Exchange server, application installation requests, repairs and modification of cabling infrastructure for offices and retail premises, support MOSAIC (administrative software used by Correo Argentino for making and receiving postage payments, cheques and postal orders and government contributory payments via PAGO FÁCIL (similar to PayPal).

Tasks: telephony helpdesk providing support to General Motors employees up to and including company executives to allow them to complete online training courses, database support, adjusting exam credits and modify system access