Adrian Kingdom Email & Phone Number

Irthlingborough, England, United Kingdom

Northampton, Northamptonshire, United Kingdom

Recruited to join ‘Doosan’ to administer 200+ warranty claims a month submitted by their Dealers, complete full reviews of their system to assist going from a manual paper system to a fully web based system, before providing fully detailed training to all associated dealers on the processes and uses raising acceptance rates from 50% to 85%+. This generated a standardized companywide reporting structure and system using Kaizen to constantly review and streamline the process. I administered the… Show more Recruited to join ‘Doosan’ to administer 200+ warranty claims a month submitted by their Dealers, complete full reviews of their system to assist going from a manual paper system to a fully web based system, before providing fully detailed training to all associated dealers on the processes and uses raising acceptance rates from 50% to 85%+. This generated a standardized companywide reporting structure and system using Kaizen to constantly review and streamline the process. I administered the local network supporting 25+ network users, liaising with the companies external computing consultants when required.• 1st Line technical support for dealers and national partners equalling 850+ engineers.• Support dealers with company diagnostic software installing remotely and diagnosing running issues.• Dealer training on company warranty systems 27 dealer warranty administrators continuously.• Created 100 + jobs per month before sourcing and purchasing all parts through local suppliers required for PDI team. Show less

Leicestershire, England, United Kingdom

Recruited by ‘Transmon’ managing their small Microsoft Workgroups network of 15+ users supporting them on high level day to day tasks. There was a need to manage IT infrastructure more securely due to the company growing, I over saw the introduction of a server-based network, with greater control of company IT equipment and management of its assets worth £30,000+.• Provided customer training on all company software products, around the whole of the UK.• Participate in design and… Show more Recruited by ‘Transmon’ managing their small Microsoft Workgroups network of 15+ users supporting them on high level day to day tasks. There was a need to manage IT infrastructure more securely due to the company growing, I over saw the introduction of a server-based network, with greater control of company IT equipment and management of its assets worth £30,000+.• Provided customer training on all company software products, around the whole of the UK.• Participate in design and development of internal software by liaising with software coders. Show less

Northamptonshire, England, United Kingdom

Joined ‘Lex’ to process 350+ warranty claims per month whilst carrying out general technical office administration. I was requested to investigate how the manual system could be improved, initially I generated an excel database for analysis of the claim data, this eventually lead to working with a web developer to develop a web based system that met the set requirements. I tested the system to ensure it operated efficiently prior to release. This allowed for reduced amount of paperwork being… Show more Joined ‘Lex’ to process 350+ warranty claims per month whilst carrying out general technical office administration. I was requested to investigate how the manual system could be improved, initially I generated an excel database for analysis of the claim data, this eventually lead to working with a web developer to develop a web based system that met the set requirements. I tested the system to ensure it operated efficiently prior to release. This allowed for reduced amount of paperwork being used and submitted by 98%, as well as reduced number of claims per month by 50% and settlement acceptance improved from 65% to 85%.• Field campaign monitoring, ensuring all claims were submitted within time limits.• External and internal technical support for 25+ dealers.• Presentations to customers on new electronic warranty system using Microsoft PowerPoint.• Analysing of warranty data using Microsoft Excel spread sheets and charts over £500000 + of claims. Show less

Northamptonshire, England, United Kingdom

• Receipt and processing of orders taken via phone, fax or over the counter 50+ orders a day.• Monthly sales of over £500,000.• Parts identification for external and internal customers.• Generating of quotations.• Parts technical support between head office in Germany and UK customers.

Northampton, England, United Kingdom

Northampton, England, United Kingdom

Higher National Diploma, Business Information Technology

Higher National Certificate, Computing And Business Information Technology

Gce/Cse