Responsible for the sound day to day operations of the resort dining outlets

Responsible for all aspects of day to day restaurant operations when running shiftsAnalyzing data from P&Ls to highlight operational inefficiencies and inform strategy and training needsForecast sales on trend analysis performed in house to determine budget for weekly staffing allowances and COGSMonitor guest generated survey responses to benchmark KPIs and consumer insights

Collaborated with event manager and sales department to effectively plan and execute in house operations leading to enhanced guest experienceProvided operational support in new cleaning initiative that empowered housekeeping department to report weekly progress resulting in a decrease in overall operational costs Neutralized escalated concerns utilizing active listening skills to pinpoint customer needs and identify viable resolutions to increase customer retention

Promoted from line cook in first week of tenureSpearheaded the design of new onboarding and training policies resulting in an increase in employee satisfaction while decreasing new hire costEstablished a strong rapport with a network of vendors to ensure access to best available products while developing standard inventory levels eliminating food waste

Reduced operational costs associated with inventory by 40% through the strengthening of relationships with international vendors, streamlining ordering efficiency Championed the implementation of a new data entry tool to identify inventory / distribution inefficiencies and administered operational support where neededNegotiated contracts with vendors and contractors to effectively coordinate and execute capital projects

Rotated through all resort departments in progressive training experienceEstablished resort presence on Online Travel Agent platforms to streamline guest communication and reservationsCreated social media and email marketing campaigns to effectively target return guests and promote resort discounts

Started a mobile device repair company, provided repair services for businesses and consumers and sold products on eCommerce ChannelsResearched repair components, evaluated suppliers and developed par inventory levels Analyzed product and pricing data from suppliers and compared to market prices to make purchasing decisionsCreated and presented sales proposals for investors to finance large import orders

Collaborated with marketing and events department to forecast event needs and improve attendee experienceOn-boarded, trained, and evaluated new staff, achieving high employee retention rateImplemented park maintenance scheduling protocol, which increased efficiency and employee recognition