Adrian Lay

Adrian Lay Email and Phone Number

Extras Specialist @ Australian Unity
Melbourne, VIC, AU
Adrian Lay's Location
Greater Melbourne Area, Australia
Adrian Lay's Contact Details

Adrian Lay work email

Adrian Lay personal email

n/a
About Adrian Lay

Adrian Lay is a Extras Specialist at Australian Unity. They possess expertise in sap crm technical, sap is u, data analysis, billing process, billing solutions and 11 more skills. They is proficient in English and Mandarin.

Adrian Lay's Current Company Details
Australian Unity

Australian Unity

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Extras Specialist
Melbourne, VIC, AU
Website:
australianunity.com.au
Employees:
2656
Adrian Lay Work Experience Details
  • Australian Unity
    Extras Specialist
    Australian Unity
    Melbourne, Vic, Au
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  • Australian Unity
    Claims Consultant
    Australian Unity Aug 2022 - Present
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  • Australian Unity
    Customer Solutions Consultant
    Australian Unity Jul 2020 - Aug 2022
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  • Department Of Health & Human Services, Victoria
    Community Engagement Officer
    Department Of Health & Human Services, Victoria May 2020 - Jul 2020
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  • Oncall Interpreters & Translators
    Customer Service Officer
    Oncall Interpreters & Translators May 2019 - Apr 2020
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  • Australian Government Department Of Human Services
    Compliance Customer Officer
    Australian Government Department Of Human Services Jan 2018 - May 2019
    Inbound/outbound contact with customers: 150 weekly employment income reviews for Centrelink. Assessed correct benefits entitlements received by customers: Austudy, Newstart, Parental Pay, Aged Pension. Specialised in calculating debt overpayments & implemented payment plansTrained and floor walked for new staff recruitment.
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  • Downer
    Gas Administration Co-Ordinator
    Downer Aug 2015 - Nov 2017
    • Specialised in meter read inquiry reconciliations.• Managed 100 service and trouble orders daily in SAP• Investigated urgent Ombudsman requests. • First point of contact for the clients, Select Solutions and Ausnet with issue resolutions & escalations.
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  • Momentum Energy
    Billing Analyst
    Momentum Energy Aug 2014 - Dec 2014
    Generating monthly invoices of 5,000 + customers in a timely mannerAnalysing data to ensure correct amounts of invoicesIssuing billing adjustments
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  • Origin Energy
    Data Remediation Analyst
    Origin Energy Dec 2012 - Jun 2014
    271 Exhibition St
    Reconciled Customer Accounts/sites in SAP CRM & IS-U .Migration Process for the NSW Integration Project & Project RISE. Tested and verified data migration processes.
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  • Citipower And Powercor
    Billing Interval Meter Analyst
    Citipower And Powercor Apr 2012 - Aug 2012
    Melbourne, Australia
    Examined a daily portfolio of Corporate & Commercial accounts.Assessed Late Aged Bill Exceptions Investigated discrepancies & updated Tariff Configurations
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  • Origin Energy
    Data Entry/Analyst
    Origin Energy Mar 2011 - Apr 2012
    Melbourne, Australia
    Executed actions for Previous Customer’s Move Outs, Move-Ins & applying concession details across the Endeavour & Essential Projects.Investigated discrepancies in mismatches of Equipment serial numbers, Tariffs & incorrect accounts. Created meter installation/bulk hot waters, Business Partners and new devices in SAP IS-U & CRM.
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  • Superpartners
    Australian Superannuation Funds Administrator
    Superpartners Jun 2010 - Jan 2011
    Processed tax free, preserved and element tax components into R2 Database System.Sorted various mail applications: Rollovers, Financial Hardship and Departing Australia Superannuation Pension (DASP).Produced Cheque Requisition for Finance Team.
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  • Agl Energy
    Mass Market Billing/Collection Operations Officer
    Agl Energy Feb 2008 - Jun 2010
    Reconciled bill exceptions in Electricity & Gas. Generated reissued bills on backdated accounts.Wrote off unbillable consumptions.Investigated Rebilled Revised Reads and worked on backlog.Screened customer's accounts for payment arrangements & late unpaid bills.Assessed customer for hardship.Flagged account of pending disconnection for outstanding debt.Initiated and raised a Field Officer Call.
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Adrian Lay Skills

Sap Crm Technical Sap Is U Data Analysis Billing Process Billing Solutions Project Remediation Sap Configuration Exceptions Meter Reading Smart Metering Legacy Systems Usage Analysis Resolving Issues Problem Solving Microsoft Excel Business Process

Adrian Lay Education Details

Frequently Asked Questions about Adrian Lay

What company does Adrian Lay work for?

Adrian Lay works for Australian Unity

What is Adrian Lay's role at the current company?

Adrian Lay's current role is Extras Specialist.

What is Adrian Lay's email address?

Adrian Lay's email address is ad****@****oup.com

What schools did Adrian Lay attend?

Adrian Lay attended La Trobe University, National Training Pty Ltd, La Trobe University.

What are some of Adrian Lay's interests?

Adrian Lay has interest in Travelling, Kouta Fit Club.

What skills is Adrian Lay known for?

Adrian Lay has skills like Sap Crm Technical, Sap Is U, Data Analysis, Billing Process, Billing Solutions, Project Remediation, Sap Configuration, Exceptions, Meter Reading, Smart Metering, Legacy Systems, Usage Analysis.

Who are Adrian Lay's colleagues?

Adrian Lay's colleagues are Angela C., Liz Gardiner, Khristine Marinelle Guhit, Natalie B., Kellie Anderson, Letitia Kavanagh, Thanh Ngo.

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