• Designed and implemented Power BI dashboards for product managers, optimizing data visualization and analytics. Developed dashboards customized for various purposes, including the monitoring of SMS traffic.• Provided support during the ongoing 3G and legacy APN cessation, developing and maintaining dashboards to ensure accurate and timely insights for critical decision-making processes.• Utilized Power Query in Excel to streamline data for internal stakeholders, ensuring data accuracy and relevance• Played a supportive role in driving IT project management for SMS billing automations•Actively participated in bridging communication gaps between business end-users and IT stakeholders, fostering a collaborative environment• Demonstrated a commitment to continuously improving data analysis processes for higher efficiency

• Troubleshot and resolved issues with the ServiceNow fault ticketing system by debugging scripts written in Groovy were causing incorrect output and directing tickets to wrong department.• Leveraged Tableau to compile and simplify complex data, presented it in an easily digestible format.• Applied SolarWinds Network Configuration Manager to perform compliance checks for external companies, leverage regular expressions (Regex) to assure adherence to regulatory and standards requirements.

• Conducted quality assurance testing on company's Meter, Graph, Analysis (MGA) data logger and Force sensor, performing assembly, hardware tuning, and testing to sustain optimal performance and reliability.• Utilized soldering techniques to assemble PCB boards for devices. All equipment was specifically designed for educational institutions.