Responsibility:- Analysis of economic indicators and effectiveness of medical teams- Preparation of development plans and strategies for implementing changes in dental teams- Conducting training in the field of economics, recruitment, and customer relationship management in the medical clinic- Organization of foreign medical training in Africa, Asia, and South AmericaAchievements:- Creating an econometric model of the revenues of a dental clinic, enables the… Show more Responsibility:- Analysis of economic indicators and effectiveness of medical teams- Preparation of development plans and strategies for implementing changes in dental teams- Conducting training in the field of economics, recruitment, and customer relationship management in the medical clinic- Organization of foreign medical training in Africa, Asia, and South AmericaAchievements:- Creating an econometric model of the revenues of a dental clinic, enables the definition of decision-making impulses, taking into account the significance of non-medical factors.• Creating a tool for calculating remuneration (including bonuses) for non-medical workers Show less

Responsibility:- Management of a multilingual Call Center- Recruitment and employees training in the field of effective communication with customers- Analysis of Call Center results and reporting directly to the Board- Responsibility for the high level of customers service in all communication channels- Realization of the goals set by the Board- Customer feedback management- CRM and IVR systems configurationAchievements:Introduction of e-commerce customer… Show more Responsibility:- Management of a multilingual Call Center- Recruitment and employees training in the field of effective communication with customers- Analysis of Call Center results and reporting directly to the Board- Responsibility for the high level of customers service in all communication channels- Realization of the goals set by the Board- Customer feedback management- CRM and IVR systems configurationAchievements:Introduction of e-commerce customer service standardsImproving the level of customer service - increase the rate by 25% year on yearDevelopment of the CRM and IVR systems for servicing foreign marketsReduction the time of responding to customersImproving the level of call reception - increase the level from 35% to over 90% within six monthsPreparation and implementation of a response templates system for various channels of communication. Show less

Management of logistics, delivery, and assembly teams.Contract negotiation, analysis of legal aspects, verification of commercial conditions.Designing, equipment, and marking bank branches: Bank Pekao SA, Getin Bank SA, Bank Zachodni WBK SA, Meritum Bank SA, BOŚ Bank, PKO BP SA, Banknot SA. Built networks of franchise branches.Rebranding and development of retail financial networks.Managing your own franchise bank branch.2010-2011 work in Kyiv, launching Plus Bank… Show more Management of logistics, delivery, and assembly teams.Contract negotiation, analysis of legal aspects, verification of commercial conditions.Designing, equipment, and marking bank branches: Bank Pekao SA, Getin Bank SA, Bank Zachodni WBK SA, Meritum Bank SA, BOŚ Bank, PKO BP SA, Banknot SA. Built networks of franchise branches.Rebranding and development of retail financial networks.Managing your own franchise bank branch.2010-2011 work in Kyiv, launching Plus Bank branches in Ukraine. Show less

Responsibility for sales performance and profitability of transactions.Evaluating businesses and projects to determine their peak performance.Sale investment loans and equity funds products to corporate clients.

Financing of investments, factoring and sale FX products.Creation of financial analysis for credit decisions.Corporate customer service.

Management of Call Center operating systems.Supervision the quality of telephone service and sales in inbound and outbound campaigns. Creating interactive call scripts and selecting effective sales arguments for telemarketers.Implementation and maintenance of CRM and IVR systems.Data update on the bank's website.

Management of the implementing team a new multicash payment system Minibank24 for key corporate clients.Preparation and management of a timeliness control system for the implementation process of Minibank24 application. Coordinating the work of teams: IT specialists, employees of bank branches and implementation specialists.Conducting electronic banking training for branch employees.

Managing the team of e-banking telephone advisors in the call center.Conducting validation tests for implemented electronic banking services and IVR system.Creation of banking procedures for the complaint handling system.Support in the transfer of the Call Center IT systems to a new location.

Maintenance of billing systems.Expansion of the Internet network Polpak and Polpak-T.Access to broadband networks for corporate clients.