Senior Consultant
CurrentPROFESSIONAL PROFILE• Transition, Transformation and Operations management with 16 years of experience.• Adept at developing and implementing operation strategies, continuous service improvement and process management.• Utilizing Lean Sigma Six practice to drive efficient processes and delivery.• Utilizing COPC Methodology to drive and deliver excellent customer experience.• Utilizing ITIL framework of best practices and systematic approach to deliver IT Services.• Stakeholders Management - Senior Management • Team management of 10 to 40 direct reports.• Technical Pre-Sales for Service Desk. Comprising of solutioning, costing, proposal and presentation.