Adrian Mccoy Email and Phone Number

• Inbound call support for multiple business units within business sales- customer service, credit, and merchant services• Administrative and general office duties to include but not limited to scheduling and coordination of client online profile, business and client meetings; maintenance of calendars• Demonstrate organizational , multitasking , and time management skills• Excellent Customer Service and communication skills to assist all customers• Multitasking: Coordinated… Show more • Inbound call support for multiple business units within business sales- customer service, credit, and merchant services• Administrative and general office duties to include but not limited to scheduling and coordination of client online profile, business and client meetings; maintenance of calendars• Demonstrate organizational , multitasking , and time management skills• Excellent Customer Service and communication skills to assist all customers• Multitasking: Coordinated special projects; maintained daily goals (inbound phone/ icon online processing work), de-escalating online accounts from other team members, and an overall willingness to assist wherever necessary• Demonstrated resourcefulness, problem solving, and critical thinking skills, ability to exercise independent thought• Proven consistent top performer , great relationship builder, and coachable when given feedback• 2+ years in business product/ services sales • Positive team attitude and can also work independently in a busy work environment Show less

• Coordinate new employee setup (equipment software access, distribution lists, etc.). • Handled customer service calls dealing with account modifications, service, and payment• Key Contributor Employee in reference to job performance and scorecard for several months in a row• perform special projects as requested• Answered phones and with a pleasant demeanor while ensuring information was conveyed in an effective and timely manner• using word processing software to… Show more • Coordinate new employee setup (equipment software access, distribution lists, etc.). • Handled customer service calls dealing with account modifications, service, and payment• Key Contributor Employee in reference to job performance and scorecard for several months in a row• perform special projects as requested• Answered phones and with a pleasant demeanor while ensuring information was conveyed in an effective and timely manner• using word processing software to compose correspondence from HR to training dept and vice versa• Answered questions for new advisors to assist in effective customer service for customers• Promoted to trainer role in February of 2012. • Assisted in the implementation and teaching of all employees on a new OnStar system• Taught new hire employee the ins and outs of the system and graduated them after the month long process (employees ~24)• Managed and made time card adjustments for assigned new hire classes• Worked with existing employees to aid them to because better contributors to the company Show less