• Solely responsible for testing bug fixes, enhancements and new functionality for multiple large scale clients to ensure the highest standard of quality on all versions of the system.• Responsible for releasing latest upgrades to customers either remotely or onsite and keeping disruption to production at a minimum by carefully planning every step.• Liaise directly with each customer for new system requirements, then ensure they get through the planning, development, test and release phases in a timely manner ensuring the highest quality at all times.• Installation, configuration and maintenance of various versions of Microsoft SQL (2000 – 2014) on various Microsoft Windows versions on all client sites.• Responsible for the creation and maintenance of multiple test environments mirroring as closely as possible to the associated live customer environment.• Troubleshooting issues as they occur by dealing directly with the customer to expedite resolution.• Creation of test cases on a system module / customer basis as the application is largely bespoke.• Design, test and implementation of multiple 2D barcode scanning systems for cheese pack lines and warehouse management systems for the dairy and pharma industries

• Installation, configuration, maintenance and troubleshooting of PGi’s web-based collaboration products and audio conferencing equipment• Resolve customer reported incidents in keeping with agreed response times and Service Level Agreements• Assist in the setup, configuration and deployment of new systems and infrastructure across Europe and India• Responsible for fraud prevention on our audio conferencing bridges• Test latest application releases in a QAS environment before deployment to production

• Responsible for Testing and overall quality of the latest CompuCal Calibration and Maintenance software release developed in .Net• Update and Execution of FDS, IQ, OQ and PQ for the CompuCal software suite• Creation of test documentation for the CompuCal application• Installation and configuration of CompuCal • Overall Product Support point of contact for new (Developed in .Net) and legacy (developed in Microsoft FoxPro) systems• Responsible for building and releasing latest builds internally and externally (remote web servers)• Solely responsible for company network administration including email and network access• Creation and updating of internal Standard Operating Procedures (SOPs)• Responsible for the introduction and administration of our internal issue tracking system (Bugzilla)

• Wyeth Medica Ireland (Newbridge June 2005 – August 2006) Creation of Documentum EDMS v5.0 validation documentation including Validation Project Plan, Performance Protocol, test documentation and summary report.• Stiefel Laboratories (Sligo) Regulatory Assessment on all computer systems used onsite. Creation of Validation documentation for the warehouse Movex system including the Installation Qualification, Operation Qualification / Summary Report, Performance Qualification / Summary Report• Schering Plough Manati and Las Piedras (Puerto Rico) Full validation of ERP application PRISM in order that the client could meet a ‘Significant Step’ in regards to coming out of FDA Consent Decree. Project involved the full concurrent validation of an existing system to standards and procedures agreed with FDA representatives as those that would meet with FDA requirements for a site in Consent decreeApplication was hosted in two distinct AS400 servers on two different sites. Timelines for the project were agreed prior to commencement with FDA representatives. Project was completed to meet the agreed timelines.• Schering Plough (Avondale) Completed a review on the Training process within SP(A)C which covered all aspects in relation to how training was recorded and stored within the site. This led to the overall review of the management of training on site and the implementation of corrective actions.• Schering Plough (Friesoythe) Worked as part of a project team involved in the execution of Operation / Performance Qualification for BPCS and the development of the Requirements Traceability Matrix.

• Responsible for final testing and overall quality of CAPA (Corrective Action / Preventative Action) application.• Testing document compliance application on various backends – Oracle, Documentum and SQL on all windows operating systems.• Documentation of all testing carried out and the generation of reports summarizing the finding of tests.• Tracking of bugs within the systems to ensure and continued testing to ensure that all errors were rectified and completion of impact assessments on the bug fixes.

• Solely responsible for testing and overall development quality of the Inventory module of a full traceability suite.• Solely responsible for the testing of the traceability engine.• Experience in the testing and documentation of Weighbridge, LIMS, Inprocess and Final Product modules.• Test Team leader ensuring that all software shipped was of the highest quality and on schedule.• Use of Automation test tool Winrunner to optimize functional testing.

• Responsible for testing and overall development and localization quality of the common features (OSFT – Office Shared Features Team) between all applications as well as Office Server Extensions (OSE) in the Microsoft Office 2000 Professional suite.• Responsible for setup of Microsoft internal automation test tools.• Test team lead and responsible for the quality assurance of seven of the twenty one localized Microsoft Office 2000 finished product releases.• Generation of progress reports and schedules to ensure that software was delivered in a timely and efficient manner and ensuring that project objectives and timeframes were achieved.