Adrian Ng Email & Phone Number

Poole, England, United Kingdom

- Provided telephone and email support to diverse customer base, efficiently investigating and resolving issues or escalating as necessary.- Exhibited strong communication skills in setting clear customer expectations and effectively managing complaints, with a focus on resolving issues promptly and satisfactorily.- Adapted flexibly to ad-hoc tasks as required, showcasing versatility and willingness to contribute to team success in various capacities.

New Milton, England, United Kingdom

- Provided second-line technical support to end-users, addressing hardware and software issues promptly and effectively.- Resolved complex technical problems escalated from the first-line support team, ensuring minimal disruption to operations.- Conducted in-depth troubleshooting and root cause analysis to identify and resolve recurring IT issues,implementing preventive measures to enhance system stability.- Created and maintained documentation, including standard operating procedures, system configurations, and troubleshooting guides, to facilitate knowledge sharing and ensure consistent support practices.- Setting up and distributing hardware for new starters and also replacement devices- Ensuring hardware is returned from any leavers- Collaborated with 3rd party vendors and service providers to resolve technical issues and ensure efficient and effective service delivery.- Actively participated in team meetings, sharing knowledge and insights, and contributing to continuous improvement initiatives.- Assisted in the management of Active Directory, including user and group management, security configuration, and group policy administration.

- Managed multiple aircraft projects including maintenance, fault-finding, and electrical testing- Ensured preventive measures are put into place for aircraft safety- Created custom and adaptable replacement parts on-the-fly- Studied manuals to ensure effective and efficient performance during maintenance and testing- Organised and managed inventory and hardware- Undertook the additional responsibility of enforcing fire safety across the HQ aviation compound and airfield- Mentored junior staff, provided guidance and ensured consistency and quality for day-to-day tasks - Sponsored to take the resource group B1/3 licensed engineering course

Denham, England, United Kingdom

- Ensured efficient organisation within the service team and provided excellent service to the customers- Handled relations and communications with customers- Undertook various responsibilities including ensuring cleanliness, organisation