Adrian P. Email & Phone Number

Epicor ERP Application Engineer

> IT Manager responsible for managing various teams\vendors within the business for multiple local & global projects, The team’s I manage\have managed for each project is\was dependent on the business strategy, complexity and required knowledge. (Agile Approach).> ERP Systems Analyst (Data migration specialist) - K807, Babbage, SAP, Oracle, AS400 & Helios> ERP Systems Administrator - 300+ Branches – Multiple Divisions> EDI (Programmed EDI Solution for ECP)> Responsible for designing, testing and implementing QA’s> CRM (Designed & Programmed the CRM system and migrated the legacy data from the old deprecated CRM solution onto the new CRM solution> Maintaining, updating & managing infrastructure and systems. (Domain Migration, ERP Migration’s including data conversions (Coded the interfaces for transferring the data – (multiple acquisitions/ERP Systems)), Infrastructure rollout, VOIP (SIP rollout for all branches via a bespoke Hosted PBX Solution)…> Responsible for delivering Local & Global IT Projects as part of multi-national team. Includes setups of new branches from Infrastructure & ERP Systems configuration & migration perspective.> Employee 1st tier, 2nd tier & 3rd tier end user support.> Customer 1st tier, 2nd tier & 3rd tier end user support for Diagnostic’s equipment, ecommerce site & ERP, Data migration, deployment & support.> Responsible for implementation and support of an ERP software package. (Garage management ERP Solution)> Managing IT service level agreements (SLA’s).> Technical writer: Support documentation, user guides and manuals for employees & customers.> Web, Software & Database maintenance & development. Created E-learning portal for customers …