Adrian Phillips Email & Phone Number

Nashville, Tn, Us

Tampa, Florida, United States

Tampa, Florida, United States

▪Extract, Transform, and Load (ETL) data from multiple sources including Excel, Jira, ServiceNow, SharePoint, SQL Server, Workday, and other third-party applications.▪Utilize Tableau Desktop to design, create, and manage modern dashboards.▪Implement procedural changes to resolve data quality issues.▪Developed end-to-end processes, tools, systems, and procedures to establish an Access Management Team.▪Analyze data and trends to identify opportunities to improve efficiencies and reduce costs.▪Report KPI’s (Key Performance Indicators).▪Design, create, and manage multiple SharePoint sites.▪Automate and develop work flows in MS Flows.▪Train Access Management Team members on matters involving roadmap creation, SharePoint, project identification, data management, and organizational acceptance.▪Review internal and external IT projects and applications for risk and adherence to security policies.

Clearwater, Fl

▪Managed a team of three direct reports while developing yearly technology roadmaps.▪Built/maintained a suite of reporting dashboards (using Tableau Desktop and Power Bi) for the global legal team.▪Held accountability for legal initiatives involving contract management systems and compliance management.▪Collaborated with IT team members to identify, implement, integrate, and optimize applications and tools.▪Provided on-board training for new employees on matters regarding system usage, reporting, and data integrity.▪Extracted, transformed, and loaded data from Azure, Excel, SharePoint, SQL Server and other internal applications.▪Managed the access and automation of dashboards.▪Reported KPI’s and business strategy accomplishments to C-Level executives.▪Headed the development and implementation of the previously mentioned contract management tool.▪Supported efforts in identifying, selecting, and implementing a large-scale records management system that complied with all global laws and regulations.

Tampa/St. Petersburg, Florida Area

▪Optimized workflow management while coordinating the response of multiple support teams to address pertinent issues and incidents.▪Analyzed risks and cross-impacts associated with reported issues.▪Assessed and reported business impacts to leadership and business stakeholders.▪Ensured proper maintenance of risk controls.▪Proposed strategies for improving the overall customer experience.▪Provided mentoring, coaching, and subject matter expertise to peers.

Tampa, Fl

▪Analyzed and maintained executive reporting for various internal processes▪Led efforts to identify, influence, and implement opportunities for improvement, including automation and consolidation of practices through change management.▪Generated and presented monthly quality audits for all groups within access management.▪Developed process flows and process maps.▪Represented the access management group with internal audits▪Created, designed, and maintained multiple SharePoint sites.▪Established and managed business resiliency plans.▪Developed QA (Quality Assurance) processes; utilized QA results to improve access management team accuracy.

▪Managed System Access for over 5,000 employees.▪Developed processes and procedures for team members.▪Researched, analyzed, and wrote procedures and trainings for operational improvements.▪Developed reports to present to senior management.▪Analyzed processes for gaps and potential audit risks.▪Collaborate with various levels of staff on change control management.▪Managed reporting change involving change identification, impact assessment, tracking, and implementation.▪Trained users on tools used for issue resolution.▪Received multiple ACE (Achieving Chase Excellence) awards for “Technical Excellence” and “Above & Beyond the Call of Duty.”

Clearwater, Fl

• Managed Installation Bay and Mobile Electronics Department.• Accomplished 3 month turn-around from bottom performing department to first in the district.• Maintained 90% Custom Satisfaction.• Trained and managed direct and non-direct reports. • Performed Installations on vehicles.

Wesley Chapel, Fl

• Managed Installation Bay and Mobile Electronics Department.• Accomplished 3 month turn-around from bottom performing department to first in the district.• Maintained 90% Custom Satisfaction.• Trained and managed direct and non-direct reports. • Performed Installations on vehicles.

Clearwater

• Managed Installation Bay and Mobile Electronics Department.• Accomplished 3 month turn-around from bottom performing department to first in the district.• Maintained 90% Custom Satisfaction.• Trained and managed direct and non-direct reports. • Performed Installations on vehicles.

Master Of Business Administration (M.B.A.), Management Information Systems And Services

B.A. Degree, Economics

MBA Program Continuing Education Classes Bright Futures Scholarship

Associate Of Arts (Aa), Business Administration And Management, General

Mobile Electronics Certified Professional, Mobile Electronics

Learned about the mobile electronics industry, as well as installation and fabrication techniques.