▪Extract, Transform, and Load (ETL) data from multiple sources including Excel, Jira, ServiceNow, SharePoint, SQL Server, Workday, and other third-party applications.▪Utilize Tableau Desktop to design, create, and manage modern dashboards.▪Implement procedural changes to resolve data quality issues.▪Developed end-to-end processes, tools, systems, and procedures to establish an Access Management Team.▪Analyze data and trends to identify opportunities to improve efficiencies and reduce costs.▪Report KPI’s (Key Performance Indicators).▪Design, create, and manage multiple SharePoint sites.▪Automate and develop work flows in MS Flows.▪Train Access Management Team members on matters involving roadmap creation, SharePoint, project identification, data management, and organizational acceptance.▪Review internal and external IT projects and applications for risk and adherence to security policies.

▪Managed a team of three direct reports while developing yearly technology roadmaps.▪Built/maintained a suite of reporting dashboards (using Tableau Desktop and Power Bi) for the global legal team.▪Held accountability for legal initiatives involving contract management systems and compliance management.▪Collaborated with IT team members to identify, implement, integrate, and optimize applications and tools.▪Provided on-board training for new employees on matters regarding system usage, reporting, and data integrity.▪Extracted, transformed, and loaded data from Azure, Excel, SharePoint, SQL Server and other internal applications.▪Managed the access and automation of dashboards.▪Reported KPI’s and business strategy accomplishments to C-Level executives.▪Headed the development and implementation of the previously mentioned contract management tool.▪Supported efforts in identifying, selecting, and implementing a large-scale records management system that complied with all global laws and regulations.

▪Optimized workflow management while coordinating the response of multiple support teams to address pertinent issues and incidents.▪Analyzed risks and cross-impacts associated with reported issues.▪Assessed and reported business impacts to leadership and business stakeholders.▪Ensured proper maintenance of risk controls.▪Proposed strategies for improving the overall customer experience.▪Provided mentoring, coaching, and subject matter expertise to peers.

▪Analyzed and maintained executive reporting for various internal processes▪Led efforts to identify, influence, and implement opportunities for improvement, including automation and consolidation of practices through change management.▪Generated and presented monthly quality audits for all groups within access management.▪Developed process flows and process maps.▪Represented the access management group with internal audits▪Created, designed, and maintained multiple SharePoint sites.▪Established and managed business resiliency plans.▪Developed QA (Quality Assurance) processes; utilized QA results to improve access management team accuracy.

▪Managed System Access for over 5,000 employees.▪Developed processes and procedures for team members.▪Researched, analyzed, and wrote procedures and trainings for operational improvements.▪Developed reports to present to senior management.▪Analyzed processes for gaps and potential audit risks.▪Collaborate with various levels of staff on change control management.▪Managed reporting change involving change identification, impact assessment, tracking, and implementation.▪Trained users on tools used for issue resolution.▪Received multiple ACE (Achieving Chase Excellence) awards for “Technical Excellence” and “Above & Beyond the Call of Duty.”

• Managed Installation Bay and Mobile Electronics Department.• Accomplished 3 month turn-around from bottom performing department to first in the district.• Maintained 90% Custom Satisfaction.• Trained and managed direct and non-direct reports. • Performed Installations on vehicles.

• Managed Installation Bay and Mobile Electronics Department.• Accomplished 3 month turn-around from bottom performing department to first in the district.• Maintained 90% Custom Satisfaction.• Trained and managed direct and non-direct reports. • Performed Installations on vehicles.

• Managed Installation Bay and Mobile Electronics Department.• Accomplished 3 month turn-around from bottom performing department to first in the district.• Maintained 90% Custom Satisfaction.• Trained and managed direct and non-direct reports. • Performed Installations on vehicles.