Adrian Pinter Email & Phone Number

Strasbourg, Grand Est, France

1st level support for users, applications, systems, networksIncident resolution - If the incident is considered as of a 2nd level support SDA escalates it to thecorresponding team.Management of user accounts: AD user and group membership configuration and maintenance for variousICTServices, Office 365 troubleshooting and license assignment in Azure, standard profile configuration forUnified Messaging infrastructure, activities for onboarding and departure of personnel, as well as providingbasic peripherals to the users (e.g. headsets, USB disks, monitors etc.).Management of laptop devices (e.g. installation/ maintenance/ troubleshooting/ replacement/ inventory ofhardware devices, definition of reference OS configurations, installation of operating system and standardsoftware, updates and upgrades of operation systems and standard software via SCCM, basic antiviruscheck). Software and notification push via SCCM.Installation and configuration of corporate mobile devices (tablets, smartphones)Physical installation, move, removal or preparation of disposal of ICT equipment (containing also deskphone, video and conferencing equipment), including electrical power, network cables and ports, dockingstation arrangements (also called proximity services);Large videoconferences support (technical moderation); physical conference rooms support (e.g.reshaping, VC device configuration etc.).Management of collaboration software endpoints profilesInvolvement in on-boarding (learning type) activities for newcomers or in IT awareness session

Bucharest, Romania

Although it's a level 1 role, I am currently assigned the task of making sure that the quality level and SLA's are met throughout the entire team.Handling exceptional cases as well as urgent incidents and requests.Acting as a local escalation point for colleagues.Optimizing team work balance and making sure that every ticket is resolved or at least updated at the end of each working day.

Bucharest, Romania

Level 1 support in the Global IT department. Remotely troubleshooting issues encountered by internal users (employees, contractors) with software and hardware provided by Oracle. Issues such as:Java, Internet browser, Windows, Microsoft Office applications (expecially Outlook), passwords and password policy, virus issues. Responsabilities include taking calls in a call-center method(part of the day), handling Service Requests raised by internal users as well as taking calls on a dedicated exclusive VP hotline, updating the Knowledge base with solutions for the variousissues and making sure that the information there is correct.

Bucharest, Romania

• Discuss with internal contacts in order to obtain information about the external customers• Manage ITAS (IT Automation Suite) • Ensure that we have the most accurate information for all extranet connections in the inventory (internal contacts, validity date, customer contact details, encryption domains, associated headends, LOB)• Update OCCN Access Report Tool with public IP addresses associated with the customer

Bacau County, Romania

Taking Phone calls from users that need to order consumables. My responsibility is to process all the information correctly in the work enviroment and give customers all informations they need:• Provide 1st line technical support, answering support queries via phone & email.• Remote administration and management of customer premises equipment.• To log & prioritise system & user support calls for the second line support team• Using remote control software tools to provide fault resolution and diagnosis.• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner• Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc• To arrange for external technical support where problems cannot be resolved • Advise and support colleagues with complex and less common support Incidents and requests to ensure resolution to issue.• to act as technical support for field engineers• Escalate unresolved calls to the infrastructure support team