• Utilized SAP to create and maintain customer records based on daily requests, ensuring accuracy and completeness aligned with business requirements.• Collaborated with cross-functional teams including Customer Service, Sales, AR, AP, MMD, and IT to resolve master data issues promptly and efficiently.• Conducted daily and mass updates to EMEA customer master data, including raising tickets to create or modify sensitive information for customers.• Managed established systems for internal data management, conducting thorough testing in a controlled environment before implementing changes in production.• Facilitated clear communication of process and data changes across departments and systems, ensuring customer data integrity and consistency.• Generated monthly reports detailing customer master data changes for multiple EMEA entities, providing customized reports as needed and addressing data integrity issues proactively.• Actively participated in integration projects involving Customer Master Data changes, utilizing tools such as SAP, Outlook, Lotus Notes, and company-specific applications.Additional Responsibilities:Managed account status flags for deletion, block/unblock, or temporary block/unblock based on business requirements and proper justification.Developed and maintained up-to-date Standard Operating Procedures (SOPs) for customer data management processes.Maintained an internal web portal to facilitate customer data requests, customizing templates and settings for various entities to streamline processes and ensure compliance.

Customer Master Data steward for SPS (Safety and Productivity Solutions) & HGAS (Honeywell Gas, Analytics and Safety) Experience:Processing internal requests to create, amend or extend various account types so that other departments can properly use them on their Sales Orders, Quotes, Contracts, Invoices, etc.After reviewing (Making sure the accounts are up to Honeywell's standards by having complete and correct data.) I approve or decline the above mentioned requests.This helps the business flow and to avoid fraud.Fixing errors when necessary.Knowledgeable of the company's needs and business, providing support and training to new hires and to other teams when needed. Working with colleagues from other departments (Customer Service, Sales, Finance, Credit and Collections, Order Management) and also with stakeholders.Main Tools used: SAP, Outlook, Salesforce Lightning, Oracle Intelligrated, Agile - COTA refunds.Additional attributions:-Flag/Unflag accounts for deletion (for inactive, bankrupt, duplicate accounts)-Providing local approval for hardblocked accounts and advising requester what needs to be updated on the accounts if necessary -Applying customer blocks to prevent specific customers access to certain products.-Reviewing and keeping track of customer's payment terms.-Reviewing refund requests -Helping out with mass updates-Reviewing and maintaining SOPs up to date

Customer Experience Sr SpecHoneywell Romania, BucharestExperience :-Working with products such as handheld scanners, mobile computers, desktop, mobile or industrial printers.-Registering the products in the system, assigning standard warranties and fixing service contracts.-Processing RMA requests/inquiries via emails/calls related to Depot Repairs or Field Service Visits.-Educating customers about the self-service portal and how to be less dependent on customer service.-Troubleshooting the faulty devices with customers before RMAs.-Established a great relationship with stakeholders and key customers by following up and providing reports regarding their service orders besides the usual incoming inquiries/requests.-Helping my colleagues with difficult customer situations in order to avoid escalations and handling escalation calls when needed.Main Tools used:SAP & CRM, Outlook, Salesforce, InContact. Extra attributions: -Running reports for the customers and for stakeholders.-Internal e-mail audit.-Delivering training for new hires and other teams.-Coordinating tasks equally and fair throughout the team.

Customer Service Rep working in Telecom business.Offering new promotions to customers.Signing new customers.Solving issues existing services (devices or plans).Solving billing disputes.Making sure the customer was satisfied with the services offered.

Surveillance and call center job.Creating reports.Making sure there were no incidents on the surveilled sites.

Product placement.Promoting specific products. Educating customers about new products.