Adrian Queenie Email & Phone Number

United States

Managed, reviewed, and accurately processed documents ranging from small to large files with great time management skills.Worked mostly independently maintaining my attention to detail.Utilized software such as Excel, Adobe, and OPM (database used for storing and organizing member records) to manage files effectively.Communicated effectively with our coders and supervisors on escalated matters and resolutions.Ensure compliance with information security policies and HIPAA regulations to maintain the privacy and security of nonpublic data.Soft skills for this role include:-Problem solving -Multi-tasking-Analytical thinking -Communication -Collaboration -Independence Technical skills for this role include: -Data entry-Software proficiency -File management -Software navigation -Document formatting -Data analysis

United States

Played a pivotal role in boosting awareness and engagement with services offered by multiple health insurance companies among their members, consistently achieving top-five weekly rankings in performance and customer satisfaction.Assumed a leadership position within a small team dedicated to follow-up calls for members participating in scheduled services, efficiently coordinating member handoffs to the scheduling department for cancellations or rescheduling.The Took ownership of end-of-day documentation to ensure the accuracy and completeness of all work.Leveraged active listening skills to identify member concerns, interests, and needs, facilitating engagement in offered services by asking questions that encouraged participation and smoothly passing gathered information to the scheduling team.

United States

As a dedicated product expert, I acted as a bridge between parents, K-12 students, and our technology. I provided comprehensive guidance on hardware and software applications, facilitated smooth account creation, and offered expert navigation support.My deep product knowledge allowed me to educate members from various age groups, spanning 18 to 65+. I tailored my guidance to help them fully understand and access their member benefits, whether through personalized in-person assistance, mobile app guidance, or seamless website navigation.I took the initiative to lead training for a class of over 20 individuals seeking a deeper understanding of tools and processes, using creative and critical thinking to address concerns, provide comprehensive answers, and conduct real-time system walkthroughs, resulting in increased confidence and readiness to proceed.

Albany, Georgia, United States

Took the initiative to proactively inform customers about our sales promotions, significantly enhancing their awareness of available offers and fostering increased engagement.Elevated overall customer satisfaction levels by dedicating time to build strong relationships with frequent customers. This effort allowed me to gain deep insights into their unique preferences and styles, ultimately creating expanded opportunities for upselling products and nurturing customer loyalty.Developed a comprehensive understanding of each department within the store, positioning myself as a trusted and knowledgeable resource for customers seeking information about a wide range of products and their availability.Consistently achieved a 45% enrollment rate in store cards, website subscriptions, and merchandise upsells. This achievement underscores my strong ability to identify and capitalize on upselling opportunities that align with customer needs and preferences.

United States

Demonstrated exceptional communication skills and a strong sense of empathy while providing patients with valuable information about clinical trial options, nearby medical facilities, and alternative trials. This was particularly crucial in cases where eligibility criteria or location restrictions applied.Successfully managed four programs simultaneously, which included handling both inbound and outbound calls for patient inquiries related to research studies. Additionally, I provided dedicated customer support for a tech startup, collaborated closely with pharmacists and tier 2 agents to address payment processing issues tied to patient accounts, and assisted doctors with escalations and resolutions via phone and Salesforce.Achieved recognition as the top-performing team member by consistently maintaining high levels of accuracy, fostering exceptional rapport with patients, displaying a friendly and approachable demeanor, and efficiently managing a workload of over 75 calls daily. Additionally, I maintained a wrap time of just 2 minutes for documentation of interactions, resolutions, and escalations.

Bachelor Of Arts - Ba, Business Administration And Management, Accounting

College Diploma, Business Administration And Management, 3.8

Activities and Societies: President of Orientation Team | Tutoring | National Honor SocietyI am a dedicated and ambitious individual who.