Develop business strategies to raise customers’ pool, expand store traffic and optimize profitability; meet sales goals by training, motivating, mentoring and providing feedback to sales staff; enhance customer satisfaction, meet sales and profitability goals and manage staff effectively.Key Accomplishments• Achieved a rare feet of turning a negative comp store into positive comp by the end of the year within the first four months with company; first full year gained a 23% comp while second full year gained a 15% comp.• Fostered an environment where associates became fully engaged with customers.• Led team to obtaining the current #1 company position for comp Outlet stores. • Successfully implemented the business strategy established for a Vans Outlet store. • Demonstrated independent judgment and discretion with the merchandising of product. • Interviewed and hired qualified talent based on key competencies: customer focus, adaptability, team player, winning attitude, leadership, brand right, empowering, and strategic.• Maintained and enforced policies, procedures, standards, practices and company directives.• Responsible for monitoring the completion of associate and supervisor training with heart share methods.• Orchestrated a positive work environment that ensured both internal and external customer satisfaction and maximum productivity.• Coordinated the workflow of bringing new incoming product to the sales floor in a timely manner.• Successfully minimized shrink to within company guidelines.• 2016 Awarded #1 Outlet Store for the Van Doren 66 Club; Top 3 amongst Full Price and Outlet.

Created an inspiring team environment with an open communication culture; monitored team performance and report on metrics; listened to team members’ feedback and resolved any issues or conflicts; recognized high performance and reward accomplishments.Key Achievements• Facilitated and supervised the daily work task of all team leads and associates. • Pre-screened applicants being considered for an interview. • Responsible for coordinating and ensuring the completion of associate training.• Proactively addressed inventory issues that included over and under stocked merchandise. • Coordinated the workflow of working new freight onto the sales floor in a timely manner.• Responsible for making sure established procedures were followed by all associates.• Upheld and abided by the companies strict merchandising standards and policies. • Provided feedback to manager to give input on 90-day evaluations and succession planning. • Showed proficiency, responsibility and great attention to detail in all completed projects.• Assisted with daily planning of operational tasks assigned to the store.• Actively participated in floor walks with Regional Vice President, District Manager, Store Director and department Manager.• Received company certification to operate a Crown SC, three-wheel, forklift.

Planned and directed the day-to-day operations of the store; developed strategies that improved customer service, drove store sales, increased profitability, created store policies and marketing programs that increased sales and grew the existing customer base; maintained high store standards and fostered a positive environment.Key Achievements• Adhered to Company policies to maximize sales and maintain profitability.• Fully involved in the training and development of store personnel.• Ensured all consultants practiced behaviors required for personal trade development; such as, post-sale follow-ups and ensuring all commitments or promises to customers were met.• Consistently met and exceeded company standards for inventory control and the control of shrinkage or loss. • Communicated on a daily basis the Store's results in relation to established weekly and monthly goals with store personnel and District Manager.• Promoted to Store Manager in 2006. • Company accomplishments include: 2003 Top Management Team, 2004 Top Store Team, and weekly recognition on regional top sellers list.