Global manufacturing of after market printer cartridges

Joined SCC to provide stability and drive for the UK and European technical activities including new product support as well as their well regarded cartridge component business.SCC are the world's largest manufacturer of inkjet and toner cartridges but you will never have heard of them!

Repair Centre Manager• Leading repair operations for smartphones, tablets and games consoles to enable a 93% increase in sales volumes• Building a team of over 60 repairers, testers and operatives with corporate level quality and accountability• Establishing KPIs to monitor departmental and individual performance • Building and evolving value added services provided to the business• Ensuring efficient, cost effective repair and refurbishment of stock for re-sale• Maintaining inventory accuracy, ensuring healthy stock management practices• Providing a stabilizing effect, promoting a can-do, professional attitude focusing on efficiency, repair R&D, Quality, skills and parts availability• Collaborating with internal sales and marketing to target repair and refurbishment resources for the maximum effect on sales• Working with teams up-to director level to ensure business alignment and support • Ensure a reliable and exponential growth which has adapted to the demands of the business and excelled in the performance delivered

As one of two partners I was involved in all aspects of running the business along with particular responsibility for the multi-vendor electronic repair centre repairing IT equipment, desktops, laptops, servers, printers, scanners, EPOS and process control systems. My achievements have included;• Setup and run a multivendor component level repair centre with up to 27 employees over a 23 year period• Established a reputation for outstanding technical skills along with great customer service and problem solving talents• Acted as a necessary interface between technical staff and customers• Selected and managed staff, created reporting structures and performance management systems• Extensive experience working B2B and B2C• Worked closely with one key customer to identify problem areas for one of their failing MOD contracts, provided a reliable repair solution along with logistics support to such a successful extent that the contract was renewed• Along with a quality consultant, designed implemented and since 2008 managed the ISO9001:2008 quality management system to incorporate all business activities• Monitor staff training by implementing a training matrix appraisal system• Performed several project management tasks for a major paint mixing company including a country wide technology refresh anticipating the Millennium bug and several other business critical issues for the same customer• Provide technical guidance and support for all repair staff in all products across multi vendors• Established business IT services to provide sales, support and maintenance to SMB/SME ensuring a dependable, trust based relationship• Established Epson Express Repair Centre status providing in warranty repair services to Epson customers• Website refresh design to build a successful business website for ASAP using organic SEO and cost per click strategies resulting in a tangible increase in business

Workshop Engineer performing repairs to component level on terminals and printers, maintaining stock levels of completed equipment and providing technical support to on-site engineers.

Throughout this period I worked with the Wordplex word-processing range of products and peripheralsWork experience included;• Achievement of production targets for quality, production schedules and costs• Providing a fast, efficient and reliable repair service on the Wordplex product range and OEM peripheral equipment• Repair micro-processor based PCBs to component level including Z80, 68000, 6800 and 6809 CPU based systems and peripherals• Particular expertise in repairing printers • Writing diagnostic programs for the Fluke 9010a processor emulator using assembly language code• Repair and refurbish of Wordplex word-processors and OEM equipment to component levelPromoted through the company during this period of time; June 1988 to January 1990 - Refurbishment and assembly supervisorMay 1985 to May 1988 - Board repair engineerOctober 1984 to April 1985 - Refurbishment technician