Operations Manager Latam
CurrentHead of Technical Support, Professional Services and NOC in Latin America in all matters related to NGN / IMS (Cirpack) and Unified Communications (Uniquity). To guarantee that goals and objectives are achieved in a timely manner, I have formed a team of eight engineers under my supervision.Work together with the commercial department to prepare proposals (RFI, RFP and RFQ) that have resulted in new clients and growth with existing ones.Estimation of costs and project planning. The projects are worked on from the planning, startup and support, including complete Project Management (PM, WBS, customer relations, detailed reports and KPIs).Technical Support and Professional Services in all matters related to NGN / IMS covering Mexico, Central America and Brazil. Expert in the NGN / IMS platform, including equipment such as Softswitch (MGCF), MG, HSS, STPs, Portability, SBC (CSCF, BGCF, IBCF) and CPEs. Including protocols as SIP, H.248, MGCP, SS7, ISUP, ISDN, R2, RTP, SNMP and WebRTC. High experience with companies in the Cable area with PacketCable technologies (CMTS, eMTA, COPS, NCS and HFC). Very good knowledge of IPTV and Head-End technology.Provide training courses to Cirpack’s customers and employees in Mexico and Paris.